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Soo Kien Seng Email & Phone Number

Team Leader at Concentrix at Concentrix
Location: WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia 8 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Concentrix
Role
Team Leader at Concentrix
Location
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
Company size
63116 employees

Who is Soo Kien Seng? Overview

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Quick answer

Soo Kien Seng is listed as Team Leader at Concentrix at Concentrix, a company with 63116 employees, based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Soo Kien Seng.

Soo Kien Seng previously worked as Team Leader at Concentrix and Team Leader Apprentice at Concentrix. Soo Kien Seng holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General from Coventry University.

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Email format at Concentrix

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Concentrix

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Profile bio

About Soo Kien Seng

An organized, detail-oriented personnel with outstanding teamwork spirits. Possesses experience in amultinational call center company, multinational courier service company, E-commerce and new media start-up, proven efficiency in fast-paced multitasking environments. Highly organized and independent with great passion and motivation towards my profession.

Current workplace

Soo Kien Seng's current company

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Concentrix
Concentrix
Team Leader at Concentrix
fremont, california, united states
Website
concentrix.com
Employees
63116
AeroLeads page
Company profile
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8 roles

Soo Kien Seng work experience

A career timeline built from the work history available for this profile.

Team Leader

Current
Concentrix

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

  • Experience in managing LOBs that provide phone, chat & email customer support to Mandarin market such as China, Taiwan & Hong Kong.
  • Managing agents’ performance, KPI, attendance & absenteeism etc. Ensuring throughput of each agent utilizes effectively.
  • Review, create and implement operation workflow time to time to enhance daily operation.
  • Managing client engagement by SOW compliance and achieving client targets (CSAT, HR, SL, AHT, MPI etc). Weekly & Monthly Business Review… Show more
  • Managing client engagement by SOW compliance and achieving client targets (CSAT, HR, SL, AHT, MPI etc). Weekly & Monthly Business Review with clients.
  • DSAT scrubbing, coach agent once identified area of improvement.
May 2022 - Present

Team Leader Apprentice

Concentrix

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

  • Work as a Team Leader apprentice while delivering quality task as a Sr. Quality Evaluator.
  • Handling 2 different LOBs in term of operation that provide phone & email support.
Jul 2021 - Apr 2022

Sr. Quality Evaluator

Concentrix

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

  • Handling 3 different LOBs that provide phone & email support from quality perspective.
  • Create, implement and enhance the workflow SOP time to time.
  • Monitoring agent’s calls, email transaction and case management following internal & client’s standard.
  • Provide coaching & feedback to agent in terms of case management or call handling quality once identify area to improvement or at least once in a month.
  • DSAT analysis. Prepare monthly QA insight to operation team.
  • Drive… Show more
Sep 2020 - Apr 2022

Customer Service Representative

Concentrix

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

  • Handling inbound calls, provide after sales service in order to deliver customer satisfaction.
  • Responsible in assisting trainer to deliver monthly knowledge check test for the whole team.
  • Assist in transaction monitoring as a Quality Assurance apprentice, ensure the calls quality meet client’s expectation.
Jul 2018 - Sep 2020

Project Coordinator

T2M New Media Sdn Bhd

Kuala Lumpur, Malaysia

  • Consults client in terms of social media branding and campaign.
  • Bring up all the resources and ensure the project goes well.
  • Analyse data collect from the project and do adjustment to ensure maximum result.
  • Project handled: - [HonestBee Malaysia] (Chinese New Year Video 2018)- [SWS 28 Medical Sdn Bhd] (New Product Launching) - [JDX Tea Distributors Sdn Bhd] (Mooncake Campaign) - [Eu Yan Sang] (Member Day Campaign) - [JKI.
  • Project handled: - [HonestBee Malaysia] (Chinese New Year Video 2018)- [SWS 28 Medical Sdn Bhd] (New Product Launching) - [JDX Tea Distributors Sdn Bhd] (Mooncake Campaign) - [Eu Yan Sang] (Member Day Campaign) - [JKI.
Jul 2017 - Jul 2018

Marketing Poc

De One (W) Group Sdn Bhd

Kuala Lumpur, Malaysia

  • De One (W) Group Sdn Bhd's E-platform - MyMore Online Shopping Mall.Besides an electronic marketplace, MyMore Online Shopping Mall is also an Online Marketing company specialize in O2O (Online to Offline) business.
  • Develops and execute monthly marketing campaign. 22% growth of Facebook Page Like in 1 month.
  • Responsible for creating social media page content.
  • … Show more De One (W) Group Sdn Bhd's E-platform - MyMore Online Shopping Mall.Besides an electronic marketplace, MyMore Online Shopping Mall is also an Online Marketing company specialize in O2O (Online to Offline).
  • Recruit, interview and train potential candidates to develop company's marketing department.
  • Video production, include shooting and editing. Show less
Apr 2017 - Sep 2017

Indoor Sales Executive

Tnt

Selangor, Malaysia

  • Updating the market place information and trend by complete 40 outbound calls every day.
  • Ensure close at least 5 potential clients a week through outbound calls.
  • Review revenue on quarterly basis, ensure at least 5% growth for the following periods.
  • Set at least 20 visit appointments per week for account manager.
  • 90% email response and escalation rate on daily basis.
May 2016 - Dec 2016

Sales And Marketing Internship

Tnt

Selangor, Malaysia

  • Assist in updating customer information and needs via doing 40 outbound calls daily.
  • Key in or creating at least 100 customer profiles into database daily.
  • Collect at least 6 potential leads by whole day outdoor cold calling occasionally.
  • Assist marketing department to fill in at least 50 consignment notes and gifts packaging occasionally.
Jan 2016 - Apr 2016
Team & coworkers

Colleagues at Concentrix

Other employees you can reach at concentrix.com. View company contacts for 63116 employees →

SV Sadullah Vatansever Sadullah Vatansever Colleague at Concentrix Sofia, Sofia City, Bulgaria, Bulgaria View → AK Aniket Kumar Pathak Aniket Kumar Pathak Colleague at Concentrix Ranchi, Jharkhand, India, India View → AM Akua Mensah Akua Mensah Colleague at Concentrix Accra, Greater Accra Region, Ghana, Ghana View → MC Mary Claire Gonzales Mary Claire Gonzales Colleague at Concentrix Santa Maria, Central Luzon, Philippines, Philippines View → MP Manaswini Pati Manaswini Pati Colleague at Concentrix Visakhapatnam Rural Mandal, India, India View → PA Pj Antonio Pj Antonio Colleague at Concentrix Taguig, National Capital Region, Philippines, Philippines View → AB Ashley Bellomy Ashley Bellomy Colleague at Concentrix Piketon, Ohio, United States, United States View → SS Shubham Singh Shubham Singh Colleague at Concentrix Jharkhand, India, India View → MT Maximino Tindugan Jr Maximino Tindugan Jr Colleague at Concentrix Bacoor, Calabarzon, Philippines, Philippines View → JK Junaid Khan Junaid Khan Colleague at Concentrix Pune, Maharashtra, India, India View →
3 education records

Soo Kien Seng education

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Coventry University

Dual Awards Program with 3 month study abroad experience

Spm, Arts Stream

Chong Hwa Independent High School
FAQ

Frequently asked questions about Soo Kien Seng

Quick answers generated from the profile data available on this page.

What company does Soo Kien Seng work for?

Soo Kien Seng works for Concentrix.

What is Soo Kien Seng's role at Concentrix?

Soo Kien Seng is listed as Team Leader at Concentrix at Concentrix.

Where is Soo Kien Seng based?

Soo Kien Seng is based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia while working with Concentrix.

What companies has Soo Kien Seng worked for?

Soo Kien Seng has worked for Concentrix, T2M New Media Sdn Bhd, De One (W) Group Sdn Bhd, and Tnt.

Who are Soo Kien Seng's colleagues at Concentrix?

Soo Kien Seng's colleagues at Concentrix include Sadullah Vatansever, Aniket Kumar Pathak, Akua Mensah, Mary Claire Gonzales, and Manaswini Pati.

How can I contact Soo Kien Seng?

You can use AeroLeads to view verified contact signals for Soo Kien Seng at Concentrix, including work email, phone, and LinkedIn data when available.

What schools did Soo Kien Seng attend?

Soo Kien Seng holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General from Coventry University.

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