Kien Vu Email & Phone Number

Kirkland, Wa, Us

Everett, Washington, United States

Everett, Washington, United States

Lead team of high-performing engineers and information architects in the United States and India for the production of configuration specifications, catalogs, detail specifications, and the development of new tools to enhance customer configuration of airplanes.Support Customer Engineering account managers with airplane configurations, airplane delivery, 737 MAX return to delivery, customer introductions, and aircraft remarketing across all Boeing Commercial Airplane (BCA) models (737, 747, 767, 777, and 787).

Everett, Washington

Support commercial airplane deliveries by analyzing and evaluating engineering configuration data for production of option catalogs, baseline configuration and detail specs that outline BCA-customer selected options such as interior equipment and furnishings, cabin systems, satellite-communications (SATCOM), and in-flight entertainment (IFE).Used an interdisciplinary, collaborative approach to plan, design, develop, and deploy three large scale projects for 2nd Century Enterprise Systems (2CES): a content management system (CMS) to maintain all data for both printed and digital content, and the development of two customer-facing applications for airplane configurations and modifications. With the CMS, it takes on average of 5 to 8 hours for one detail spec instead of 20+ hours.Supported the planning, organization, and implementation of 2CES by developing management processes and training, and performed instructor-based training before implementation of systems.Performed user experience (UX) analysis with users, customers, account managers, feature managers, and configurators to optimize all tools and architecture related to CMS and customer applications to ensure a seamless experience in regards to usability, function, branding, and design.

Everett, Wa

Lead writer responsible for planning, writing, and editing of manuals and other non-sales related documentation that supports Honeywell/Intermec products such as printers, RFID, mobile computers, and software. Example documentation includes user manuals, quick start guides, compliance inserts, instructions, service manuals, API documentation, and online help.Translation project coordinator responsible for developing a localization plan, identifying the risk, schedule, budget, conflicts, and assist in the delivery of translations for user documentation, labels, and software. A standard translation request would be from 8-25 different languages.Part of the program team to identify and determine project deliverables and schedules, and participate in phase gate reviews to determine if required deliverables are being met. Additionally, work with Safety and Compliance to develop the regulatory compliance inserts that are needed to ship products all over the world (EU, APAC, LATAM).Developed and managed translation memory database so team members can search for previously translated content.Assisted in the rebranding efforts of all documentation from Intermec Technologies to Honeywell. This included aligning fonts, colors, graphics, templates, and standard language that we used for both documentation and user interface for our products.Worked in DITA and structured content so that documentation can be single-sourced for multiple uses such as printed or online use.Create and improve processes to advance team efficiency and facilitate cross-functional collaboration through Agile methodologies.

Narita, Japan

Assistant language teacher in Taiei Junior High School. Taught English and developed customized lesson plans that incorporated reading, writing, speaking, and listening for all levels of language learners.

Facilitated the Asia University America Program (AUAP) student orientation, plan activities for Western Washington University and AUAP students, advise students about personal problems, assist with medical emergencies, help students understand and adjust to American culture, and encourage student involvement in campus and community activities.

Master'S Of Science

Certificate

Certificate

Bachelor'S