Kier Bituin Email & Phone Number

Melbourne, Victoria, Australia

• Please see my Tableau CV and portfolio for more details: https://public.tableau.com/app/profile/kier.bituin/viz/KierBituinCV/KierBituin-CVMy PowerBI.
• Contributing to 7 projects during my training, working in a team to cleanse the data and create dashboards to provide actionable insights.
• Designed and built a customer behaviour analysis dashboard for a Telecommunications company
• Produced a dashboard on Customer Loyalty and Cohort Analysis for an Online Retailer
• Created a dashboard that explores the expenditure of a Utilities organisation in the last 3 financial years
• Built a dashboard to review the hiring processes for an IT Consulting company

Melbourne, Victoria, Australia

• Enabling users in Customer Value Management (CVM) to self serve their insights through the development and maintenance of +25 Tableau dashboards using Alteryx and SQL to prepare the data.Achievements:
• The Campaign dashboards that I have helped produce assesses the effectiveness of marketing campaigns by analysing customer's response to communications sent to them with a focus on newly connected services, renewals.
• In response to the Optus cyber incident, I developed Saves dashboards which provided a useful tool for the specialised Saves (retention) teams at Optus to assess the levels of churn in depth, allowing them to see what.
• In-depth analysis on overall and employee performance regarding utilisation of Optus' decisioning system that helps pitch relevant offers to customers who interact with Optus agents through dashboards that I have.
• I've also been involved in developing dashboards for Base Transformation initiatives which looks at how the transforming the product holdings of the customer base like bringing customers out of legacy plans into their.
• To support these dashboards, I've had to utilise Alteryx and Alteryx Gallery to automate the data refreshes for the dashboards and email daily/weekly reports to stakeholders.

Sydney, New South Wales, Australia

• Worked on a 3-month project to help automate the process to prepare the Business Activity Statements (BAS) for the Tax teamCreated an Alteryx Analytic App that is used to perform several tasks in the BAS Preparation.
• Conduct data validation tests to meet the requirements of the ATO
• Identify records to further investigate and potentially require an adjustment
• Prepare the BAS to help lodge to the ATO
• Export data so that it is available to analyse in Tableau
• Created several dashboards on Tableau to help identify and investigate issues with the transactions in a timely manner and explore the trends in the historical data that could provide insights about the business

Scoresby, Victoria, Australia

• Employee of the Month: January 2021 – For always willing to assist others within my team that led us to become top performers against 5 other teams.
• Collaborating in a large-scale project with Westpac to help remediate errors within the business lending systems that ensures that customers’ data is accurate.
• Achieving a high standard of quality that ensures presents an accurate representation of the customer’s current lending situation
• Utilised my financial services and data background to analyse complex situations and being able to spot the small details causing the errors in the system

South Yarra VIC 3141

• Maintain the data on Xplan and other systems so that it may assist the advisers on providing advice based on up to date information and perform
• Prepare and deliver the emails and mail to clients for recommendations made by the investment team
• Support and collaborate with other teams within the organisation by assisting them with various queries such as helping the finance team calculate the ongoing fees based off the Xplan system
• Enforce the compliance requirements to ensure that the advisers have meet their service standards to their clients and distribute the Financial Disclosure Statements
• Raise issues and ideas as a representative of Prime to Xplan to help ensure that the company’s needs are met
• Software testing on a client portal website and xplan sandbox environment before it is rolled out live.

Melbourne, Australia

• Driving to various locations throughout Melbourne at set times to accommodate the needs of the clients
• Collaborate with different clients and venue managers to ensure that the photo-booth is fully utilised by the guests and improve the quality of the service
• Greet and assist the guests to ensure the smooth experience of the photo-booth
• Communicate with clients and venue managers to reduce and resolve any issues that may arise
• Resolve any technological issues that may occur in a timely manner
• Provide feedback and suggest ideas to management that may improve the quality of service provided to clients

Melbourne, Australia

• Consulting an organisation with limited resources to provide advice related their business problem
• Collaborate with others interns with different academic backgrounds
• Clean large and unorganised data for the charity
• Perform data visualisation (using Excel, Tableau and PowerBI) that highlights the current situation of the charity and provides support to the recommended solution
• Present our recommended solution to the charity

Melbourne, Australia

• Assisting clients from various universities with their queries about the company’s award-winning product, InPlace
• Communicate with clients through the Zendesk Help Desk software and by phone
• Identify what the client needs and help develop a suitable solution to meet those needs
• Work with the Developers and Business Analysts to make sure that the solution meets the requirements to fulfil the needs of the clients.
• Using a project management tool, JIRA, in an agile software development environment to communicate with other staff within the team and from other departments.
• Maintain and upgrade the website from the web servers and the database.

Melbourne, Australia

• Tending to customer queries in a friendly manner
• Dealing with different types of customers and accommodating to their needs
• Communicating with other team members to split the duties so that the work is done more efficiently
• Ensure that there is a sufficient amount of stock around the store
• Serve customers at the cash registers in an efficient manner
• Fill and neatly place the goods on the shelves

Master Of Data Analytics, Information Technology, Weighted Average Mark: 75%

Activities and Societies: Freelancing Hub (Assisting a non-for-profit organisation)Software learned: R, Python, SQL, MS Excel, Tableau.

Bachelor Of Business, Accounting And Information Systems, Gpa: 3.0 Out Of 4.0, Weighted Average Mark: 72%