• Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia, web-based publications and user sites.• Conducts interviews with various users and technical staff to gather data for documentation.• Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.• Document engineering processes and specifications.• Devising formats responsive to technical… Show more • Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia, web-based publications and user sites.• Conducts interviews with various users and technical staff to gather data for documentation.• Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.• Document engineering processes and specifications.• Devising formats responsive to technical and customer requirements.• Produces products that conform to the company documentation and quality assurance standards. Show less

• Write and edit technical documentation and end-user guidance across Digital Surgery’s product portfolio• Develop communications content to promote and inform users of product features and benefits• Publish and distribute user-facing communications• Conduct quality control of technical specifications• Maintain documentation on proprietary value and IP• Gather and analyse technical information from subject matter experts to adapt for user documentation• Ensure compliance… Show more • Write and edit technical documentation and end-user guidance across Digital Surgery’s product portfolio• Develop communications content to promote and inform users of product features and benefits• Publish and distribute user-facing communications• Conduct quality control of technical specifications• Maintain documentation on proprietary value and IP• Gather and analyse technical information from subject matter experts to adapt for user documentation• Ensure compliance with in-house standards of written style and terminology• Promote writing quality and accuracy across the organisation• Host company-wide meetings• Line-manage technical writing interns• Promote culture if inclusivity and diversity through written content• Work collaboratively with US and EMEA stakeholders on technical communications• Create and distribute quarterly summary company emails• Edit content for annotated surgical videos to be used by surgeons and operating room staff Show less

Writing creative content for The Sole Supplier, Offspring, Sneakerjagers, Nacho Average Finds, The Urban Syndicate, including:• Pitching and writing long-form articles on product releases and sneaker history• Image sourcing, writing metadata and optimising copy for SEO • Publishing content using CMS

• Leading the off-schedule content and box set publication process, coordinating channel heads, editorial teams, marketing, PR and external partners • Managing the digital editorial calendar and running monthly planning meetings • Coordinating campaigns, creative guidelines and digital assets between marketing teams• Training and supervising junior editorial staff on content publication processes and editorial guidelines

• Planned, curated, created (copywriting and design), edited, quality checked and published content across iPlayer and TV programme pages via CMS• Presented monthly data reports and editorial proposals for optimising content • Managed the social media channels and websites for BBC live events

• Coordinated a Nationwide IT refresh for 300+ staff, on time and within budget• Developed a database and process for managing IT resources and office equipment, saving thousands of pounds of licence fee payer funds

• Coordinated global training events for Banking Graduates, consisting of 200+ trainees, multiple venues and speakers from external companies• Key point of contact for the set-up, structure and delivery of training courses• Created weekly direct marketing emails, significantly increasing trainee uptake

• Governing the recruitment of 300+ Global Banking Contractors including contract negotiations and onboarding process• Liaising with Global Banking managers and Legal regarding contractor queries• Chairing weekly conference calls with recruitment agencies to discuss open roles and future recruitment forecasting• Contractor database management and reporting including monthly audits to ensure legal compliance

Responsibilities:• Planning content with two other co-presenters • Co-ordinating callers and guests

• Migrating Compaq and pre-merger HP Support Contracts to the HP SAP database• Management of backend account managers in Chennai, India including updating work practices and training• Facilitating weekly metric meetings with HP Chennai

• Operating national customer call centre for One For All Universal Electronics (A division of TEAC)• Managing the planning, build and launch of the TEAC B2B website with external developers and running onboarding and training of national retail stores • Organising and distributing products to customers• Assisting marketing and purchasing managers with product information and direct marketing mail-outs