Kieran Hackett Email & Phone Number

Ireland

Limerick, County Limerick, Ireland

Limerick, County Limerick, Ireland

County Cork, Ireland

• Contribute to an assessment and behaviour management plan for children and young people referred to the house, including developing and implementing Behaviour Support Plans (BSP), Individual Crisis Management Plans (ICMP) and Placement Plans in line with Care Plans.• Teach young people who are not engaged in school outside the house, in both 1:1, and groups, following the individual educational plans developed for each young person.• Help young people who are engaged in school to complete their homework, assignments and any other requirements of their school attendance.• Participate in planned and responsive residential care designed to help meet assessed needs as defined in the young person’s Care and Placement Plans. Care for the young person following the BSP, Daily Plans and the ICMP developed for each young person from the Placement Plan.• Undertake significant keyworking session with young erson to help them develop and achieve their full potential• Document the progress of the young person involved using the systems developed by Positive Care Ireland.• Liaise with supervisors, consultants, professionals, parents / carers and referral agents as required.• Ensure that each young person, and their parent / carer if appropriate, receives the agreed quality and quantity inputs.• Assist in conducting consumer evaluation of the House, and receiving complaints and compliments re. the services, with / from children, young people, parents / carers, communities and referral agents as required.

County Limerick, Ireland

• Procurement of annual reports and meeting notifications for global annual and special shareholder meetings• Preparation of internal priority reports for global Research Team• Reconciliation of meeting and agenda information across various data providers• Collation of various data elements necessary for research analysis• Auditing of data used for research analysis

Limerick City

 Manage all aspects of client facing and non-client facing day to day processes for each client as directed by the Manager, Client Services; including: client documentation customisation, organisation and management; custodian account setup; policy and account maintenance along with custom reporting  Audit and maintain client accounts on an ongoing basis, including: adding, modifying and closing accounts as instructed by the client, altering vote execution options Monitor ballot and holdings exceptions reports for account related errors and resolve per standard operating procedures Work with Operations Department staff to complete regular detailed reconciliation services and complete rejection resolution within agreed timelines  Work with internal and external stakeholders when new clients are on-boarding to ensure a smooth and efficient transition of client data  Schedule and audit regular client reports, accounts, holdings & ballots. Escalate issues identified on a timely basis so that appropriate action can be taken to ensure internal and external stakeholders are aware of any issues which may impact client deliveries

Limerick City

 Monitor Engagement and Issuer Data Report cases using Salesforce, and alert the Director of Engagement of contentious issues  Respond to routine inquiries with outside parties  Audit and maintain issuer accounts  Work with the Director of Engagement to audit and report on engagement data  Brainstorm and implement enhancements to Glass Lewis’ Engagement processes and policies  Review and maintain protocols, documentation and staff guidance relating to Engagement  Contribute to Glass Lewis’ Engagement development initiatives, including the Issuer Data Report process and efforts to track and record engagement meetings

Shannon, Co. Clare

Providing coaching and feedback to the front line case handlers (10-15 staff), based on key trends identified from QC scores and individual results.Analyse MI and QC analysis to understand key trends, knowledge gaps and opportunities for training, coaching and development with the team.Work with the team leader and trainer to ensure that skills matrices and competency levels are recorded accurately.During new hire training delivery, act as point of contact for the trainer and new starters by being available in the training room for query support and tracking.Ensure adherence to regulatory and operational objectivesDuring RTC periods, provide day to day floor-walking, huddles and one to one support for groups and individuals in the attaining competence phase.Acting as a point of contact between the front line and QC & Change /Training by cascading responses to technical queries which requireescalation to the client.Promote good diary management among new to bank colleaguesEncourage and empower colleagues to source evidence by referring to policy and process and taking a coaching approach.Assisting dept. in achieving quality scores by reviewing specific cases and providing coaching and feedback on remedial action.

Shannon Co Clare

Complaint Handler, Wipro for Lloyds Banking Group•Review and assessment of incoming PPI complaints from customers.•The highest level of attention to detail is necessary, with the vision and ability to look beyond “black and white” and identify “grey areas” of isolated and individual cases; assessing detailed and complex cases and make judgments on the appropriate action to take.•Take ownership for keeping up to date with internal procedural changes and policy updates, ability to deal well with change.•Ensure adherence to Regulatory and Operational objectives.•Contact customer where necessary to investigate allegations by gathering customer circumstances at the time of the sale. •Input findings into data gather tool, record findings on client information system, draft correspondence to customer with decision. •Correspond with customer in a clear and concise manner addressing all concerns ensuring positive customer experience. •Update operational spreadsheets in line with procedures.•Maintain quality scores at an expected level and undertake training as required. •Achieve KPI's while maintaining quality scores. •Work independently on daily tasks to achieve team goals and objectives.•Maintain client standards in line with company goals and objectives.

Master Of Arts (Ma), Psychology

Higher Diploma In Business, Business, 2.1

Modules completed: Accounting, Financial Management 1, Economics, Management, Communications in Organisations, Marketing Principles.

Bachelor Of Arts (B.A.), English And Psychological Studies, 2.1