Kieran Haddock Email & Phone Number

Congleton, England, United Kingdom

Manchester, England, United Kingdom

Core Experiences• Built personable and professional hospitality team and ensured staff were well-trained and consistently supported.• Led bartender and bar-back recruitment, training, development, and managing of performance evaluations, employee relations, and benefits.• Monitored customer data to make actionable decisions based on bar traffic and demographics.• Built rapport with restaurant guests and ensured an organic, enjoyable, and memorable experience.• Assessed bar, health and safety paperwork. Identified flaws and errors, remade new paperwork and procedures to national standard.• Built a new cocktail menu, taking into account current staff skill level, clientele, location. (This served as our core; while I began staff training).• On top of the new cocktail menu, an additional seasonal menu was created.• Fire marshal trainedAchievements• To kick things off, the FB manager and I planned for the new smart system. Once that had arrived. I spent 3 days in the cellar with 2 team members, disassembling, cleaning and reorganising based on my new design. (Particularly proud of how it looked after.)Trained over 15 members of staff, in dining standards, health and safety procedures. I placed a heavy hand on knowing the back story of specific drinks, if you know about the product; you can sell it better. Made a few people smile.• I utilised all departments the best I could, (if you've got a marketing department, why not use it). Having established a connection with Harry - marketing exec, preparing new content for the hotel. Seasonal menus, lures (e.g short burst videos of bar content, to get people in the mood),• Training to be a duty manager, so I would be in-charge of the hotel and departments (e.g reception, parking, house keeping, and guest relations) during late service; as well as FnB.• This training was put into good practice when I respond to a few medical emergencies and stopped a flood on the 3rd floor, it had spread to the 1st.

Uckington, England, United Kingdom

I treated this site as a personal project, a vast amount of time and energy was put into this to get a consistent, highly efficient bar from the staff to deal with the new on-site demand. This premises had been closed for a considerable amount of time and had caught the eye of an investor. After a £750,000 refurbishment, a handful had been selected and trusted to train a 50 personnel team (with only 10% of that total having previous experience). That was when I was reached out to be the bar manager. This project has led me to reflect on my undertakings, making me realise I have developed and grown not only in my career but as a person.Core Experiences• Wine Course• Steak Course• Health and Safety Course• Food Hygiene and Allergens CourseAchievements• Trained 10 members of staff to a national bar hygiene standard, including allergens such as gluten prevention. Two of which became supervisors• Coached a cocktail training session, covering equipment basics, techniques and how to interact with a customer during cocktail set up• Developed a core team with specific roles for peak customer demand, effectively leading them on 120+ cover evenings. Working closely with floor staff to assess situations relating to bar service• Trained two members of staff in higher maintenance such as cellar hygiene including ice machine deep clean• Organised the bar for efficiency, considering where glasses and stock would be kept in relation to where they would be used; minimising the number of steps and movements taken to do a task• Taking weekly stock counts accurately, with a max 2.9%. variance between stock sold and recorded• Developed cocktail specials for weekly use, creating updated garnish displays and ‘revamping' a few of the traditional drinks on the menu

Albrighton, England, United Kingdom

• Taking inventory and ordering the required supplies, when needed• Utilising fresh ingredients to prepare craft drinks and cocktails• Developed and created a seasonal winter cocktail menu, taking into account: location, clientele, and time of year. This included my own previously well-sold concoctions, a traditional menu, and a festive twist shots menu. Topped with a homemade mulled wine• Assessing customer's needs and preferences, using this information to make appropriate recommendations• Trained 2 members of staff for bar and coffee machine use.• Line cleaning

Telford, England, United Kingdom

• Under-went traditional cocktail training• Developed multiple cocktails from initial concept to production• Introduced said cocktails as a new menu promotion that was well received by customers and increased seasonal menu sales• Held multiple unlimited cocktail events, leading to a large development in working well under pressure• Under-went traditional bar maintenance training line cleaning (including ale)• Lead a small team effectively, offering a precise way of action under pressure; while always having my teams safety and concerns in mind• Engaged in small talk and jokes with potential clientele, in order to build rapport and to ensure they became a repeat customer• 6 weeks training in the kitchen under the very precise eye of the Head Chef. This included: starters, red, white and fish meat, pasta, deserts• Took food orders from guests at the bar and recommended beverage pairings• This increased our more premium wine sales• Landscaper for the premises during staff shortage

Telford, England, United Kingdom

Northampton, England, United Kingdom

• Commercial Driving• Route Planning• Health and Safety Regulation• Customer Service• Delivery• Vehicle maintenance• Traffic Regulations

Northampton, England, United Kingdom

• Assisting with the unloading of vehicles and the checking in of stock• Sorting and placing materials or items on to racks, and shelves• Collecting items from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule• Performing warehouse inventory controls via scanner and or through a computer• Stock counting and location checks

Telford, England, United Kingdom

• Searching and picking various warehouse stock, restocking, and packing in a timely manner

Telford, England, United Kingdom

• Working under instruction• Carrying out tasks to a high level• Working as part of a team• Taking payments and customer service• Assisting account customers• Maintaining cleanliness of working environment• Working under pressure to deliver results Inspecting and servicing of vehicles, Pre MOT inspections, MOT repairs, welding to a high standard, reporting to line manager

Kidderminster, England, United Kingdom

• Working in a busy team• Managing personal workload• Managing personal time• Maintaining cleanliness of work environment• Training alongside work duties• Delivering results• Maintaining vehicle safety, my main responsibilities were working on vehicles and maintaining the workshop to optimise efficiency• I was responsible for service repairs ensuring the vehicles safety

A Level, Mechanics And Repairers, General

Fuel and Exhaust Systems Braking Systems Wheel and Tyre Systems Electrical Systems Spark and Ignition Systems Steering and Suspension.

Gcses

Activities and Societies: Mathematics English Language English Literature I.T Prep for working life Religious Studies Geography Drama