Kieran Lynn Email and Phone Number

Unemployed

Consulted with solution providers to identify and understand appropriate solution(s) for customers. Daily interaction with customers to effectively communicate solution(s). Responsible for processing new mid-size and enterprise systems as well as updating previous configuration requests. Interpreted customer/vendor requests, migrated features and processed software. Analyzed complex configurations to create, revise and process requests in appropriate database(s). Updated version and price information in database(s). Maintained competency in use of vendor configuration tool(s). Provided pre- and/or post-sales configuration support to customers, which included working with account managers, solution providers and members of the configuration team to keep abreast of new products and services. Focused on multiple hardware and software product lines. Manned a rotating presales technical solutions hotline, assisting external value add resellers and internal Avnet sales personnel with technical validation and confirmation of proposed configurations, solutions or general technical inquiries. Responsibilities of the presales technical line consisted of, but were not limited to primary and secondary tiered technical assistance via internally provided HP technical guides, manuals, best practice documentations and general product-set knowledge. When required, tertiary tier escalation as an HP/Value Add Reseller liaison for technical issues, detailed logging of the customer’s concerns, questions, inquiries and resolutions as well as any follow up concerns regarding proposed pre-sales customer scenarios. Extreme focus on communication and interpersonal skills.

Senior Level Technician that was a member of the Hardware Management Team in a high volume multi-vendor raised floor Data Center environment. Responsibilities entailed electo-mechanical assembly of hardware, installation and troubleshooting of servers and associated hardware infrastructure cabinets, power strips, KVMs and Terminal Concentrators. In depth knowledge of multiple servers and hardware that include IBM, Sun Microsystems, Compaq, HP and Dell. Control SAN(Storage Area Network) with installs and troubleshooting of fiber-optic cable and associated cable infrastructure throughout Data Center and from/to various locations throughout the facility to ensure optimum efficiency.

Senior Level Integration Technician that was a team member of the Customer Ready Systems manufacturing program. A group dedicated to offering factory integrated Sun and third party hardware and software products. Primary responsibilities consisted of system integration, hardware installation, cabling, testing, software download and troubleshooting entry-level, mid-level and high-end servers as well as storage devices and complex solutions down to the (FRU) field replacement unit level. Highly proficient in both test execution and electro-mechanical assembly. Utilized Jumpstart as part of system testing procedures. Identified product capability and reliability. Wrote corrective actions for process and product related failures. Served as Lead/Point of Contact for Customer Ready Systems swing shift that consisted of maintaining highly efficient communication with supporting groups, i.e. Inventory Control, Master Scheduling, Quality Control, Packout, Shipping, Management and Engineering.