• Drive operational efficiency by managing and executing key inventory tasks, including receiving, counting, and returning products, to ensure seamless product availability.• Enhance team performance by clearly communicating inventory task statuses and foster a shared understanding of inventory management among all store staff.• Uphold Apple’s visual standards while managing inventory reporting, responding to queries, and following health and safety protocols to maintain an organised environment• Proactively adapt to process changes and leverage training resources to maintain up-to-date knowledge of inventory procedures, contributing to a smooth and compliant store operation.• Demonstrate strong analytical and problem-solving skills to efficiently address operational challenges, while maintaining consistency and supporting the overall customer experience.

• Build meaningful rapport through engaging with customers to discover their needs to recommend suitable products and services to deliver an exceptional 'Only at Apple' experience• Consistently surpass expected performance metrics relating to increasing consumer awareness of additional services offered by Apple• Handle technical customer queries and offer effective solutions to problems where appropriate• Frequently receive commendations from customers and positive management feedback, underscoring my commitment to providing exceptional service• Demonstrate high levels of flexibility to meet store demand and ensure customer satisfaction across multiple areas of the store, including back-of-house operational duties and upholding visual merchandising standards

• Conducted thorough quality assurance testing for websites, ensuring alignment with design specifications outlined in Oddit reports, using tools such as Figma and Photoshop to validate accuracy.• Collaborated closely with development teams to identify, document, and resolve design discrepancies and functionality issues, ensuring optimal user experience and compliance with project guidelines.• Provided detailed feedback on design and functionality improvements, enhancing website performance, user engagement, and visual consistency across multiple platforms.• Delivered timely and precise QA reports, ensuring project deliverables met client expectations and maintained a high standard of quality across all digital products.

• Provide an outstanding customer experience through providing timely and friendly service with a positive attitude• Ensure full compliance with all current food hygiene and Health and Safety regulatory standards• Provide support with stock control, including ordering, receiving, unpacking and storing regular deliveries• Maintain high standards of cleanliness and organization within the store