As a Support Lead at Globalization Partners, I spearheaded support-facing escalations in the EMEA region, ensuring seamless communication and resolution. I also developed technical documents and training materials to disseminate SME knowledge, facilitating the growth of the support team. With a BSc in Computer Science & IT from National University of Ireland, Galway, I have a strong technical background and proficiency in Zendesk, JIRA, and root cause analysis. I have over five years of experience in customer service and technical support, identifying and resolving issues efficiently while leveraging my technical expertise. I am known for my excellent communication skills and recognized for being a superb team player, whilst also having an ability to work on my own initiative. I am seeking a challenging role where I can utilize my problem-solving skills and contribute to the success of the organization.
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Qa EngineerRetail Solutions Ltd May 2024 - Present -
Support LeadG-P/Globalization Partners Jul 2023 - Mar 2024● Spearheaded support-facing escalations in the EMEA region, ensuring seamless communication and resolution.● Developed technical documents and training materials to disseminate SME knowledge, facilitating the growth of the support team. -
Senior Help Center SpecialistGlobalization Partners May 2023 - Jul 2023Galway, County Galway, Ireland● Identified and analyzed trending issues, escalating to relevant stakeholders for swift resolution and preventing recurrence.● Identified and reproduced bugs, documenting them via JIRA tickets for efficient resolution by development teams. -
Help Center SpecialistG-P/Globalization Partners May 2021 - Apr 2023Galway, County Galway, Ireland● Monitored, triaged, and resolved issue tickets using Zendesk ticketing system, ensuring timely resolution for clients. -
Technical Support EngineerOracle Jun 2019 - May 2021Ireland● Provided dedicated support to a critical top account, delivering fast and efficient resolutions to meet client expectations.● Utilized SQL expertise to create scripts for data retrieval and issue resolution in client POS databases, ensuring minimal downtime.● Facilitated the onboarding and training of new team members, ensuring they were equipped with necessary skills and knowledge. -
System AdministratorTricel Jan 2017 - Aug 2017Ireland● Maintained and monitored server rooms, internal networks, and server infrastructure to ensure optimal performance and security.● Collaborated with various departments to streamline document workflows, enhancing organizational efficiency.
Kieran Murray Education Details
Frequently Asked Questions about Kieran Murray
What company does Kieran Murray work for?
Kieran Murray works for Retail Solutions Ltd
What is Kieran Murray's role at the current company?
Kieran Murray's current role is QA Engineer.
What schools did Kieran Murray attend?
Kieran Murray attended National University Of Ireland, Galway.
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Kieran Murray
Director, Barnes Murray De Bháill, Consulting Engineers & Planning ConsultantsIreland1bmdb.ie -
Kieran Murray
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Kieran Murray
Ireland
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