As a Support Lead at Globalization Partners, I spearheaded support-facing escalations in the EMEA region, ensuring seamless communication and resolution. I also developed technical documents and training materials to disseminate SME knowledge, facilitating the growth of the support team. With a BSc in Computer Science & IT from National University of Ireland, Galway, I have a strong technical background and proficiency in Zendesk, JIRA, and root cause analysis. I have over five years of experience in customer service and technical support, identifying and resolving issues efficiently while leveraging my technical expertise. I am known for my excellent communication skills and recognized for being a superb team player, whilst also having an ability to work on my own initiative. I am seeking a challenging role where I can utilize my problem-solving skills and contribute to the success of the organization.