Kieran Hanrahan Email & Phone Number

Portland, Oregon, United States

* Product management for Hearken's Community Management System, Switchboard, serving non-profits and institutions of higher education* Product management for Hearken's Google News Initiative-funded natural language processing / machine learning project* Product management for Hearken's Engagement Management System, serving non-profits and newsrooms* Serve as scrum master for Hearken's engineering team* Set and own product team OKRs and KPIs* Triage and support for clients and end users* Technical support for Hearken's growth and customer success teams* Project management for Hearken's customer success team* Marketing website design and maintenance (WordPress)* Write and edit marketing content and newsletters* Write, design, and edit consulting deliverables* Qualitative customer and stakeholder interviewing

Portland, Oregon Area

As Director of Marketing & Product, I...* Collaborated with the Dev and Biz Dev teams on product roadmap* Ran agile ceremonies for the company’s third-party dev team and designers* Ran a support ticket system with an average of <20 minute response time* Synthesized partner and user feedback and requests into product requirements* Wrote and managed technical documentation for partners and users* Established and maintained brand guidelines across written and visual media* Marketed and helped organize Switchboard's annual conference* Set marketing strategy that grew product partner base from one to two dozen* Designed, illustrated, wrote, & sometimes coded the company’s Squarespace site* Used content marketing, SEO, and email to build an audience of thousands

Portland, Oregon Area

I produced audio and written stories for OPB for four months. As news intern, I…* Covered new policies coming out of the state legislature and city council * Wrote and edited daily news stories to run on air and online* Interviewed people in the news for hourly news updates

Researched American critical strategic materials and international trade policy in the 1940s and 1950s with Professor of History and Environmental Studies Joshua Howe.

Portland, Or

Covered high-profile campus news, reported weekly on the student senate, co-managed the Quest's online presence, worked with writers to improve their journalism skills, and served as a regular copy editor.

Reed College, Portland, Oregon

Promoted Reed Switchboard, an alumni organization dedicated to helping students find career and internship connections and other opportunities, via social media. Designed social media strategy and served as a liaison between Reed Switchboard and students on campus.Interfaced and collaborated with college administration, wrote monthly newsletters, coordinated the efforts of the Reed Switchboard student team, and built on-campus presence.

Portland, Or

Brought a behind-the-times student-run newspaper into the twenty-first century with a revamped online presence, social media, internships, and an improved print edition. Regular contributor and editor. Also responsible for coordinating with the college administration and student senate when necessary, consulting on the final layout of the paper, and managing The Quest's social media intern.

Brunswick, Maine

Designed content, engaged supporters, helped manage online advertising, and coordinated effective communication of the candidate's platform with the policy team.

Bachelor Of Arts (B.A.), History & Literature, Phi Beta Kappa

Activities and Societies: Student Body Wage Review Board Co-Chair (2014-2015), Elections Czar (Fall 2014), Reed College Creative Review.

Education record

Hsd