Kieran Jacobsen Email and Phone Number
Docklands, VIC, AU
Kieran Jacobsen's Location
Docklands, Victoria, Australia, Australia
Kieran Jacobsen's Contact Details
Kieran Jacobsen work email
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Kieran Jacobsen personal email
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Kieran Jacobsen phone numbers
About Kieran Jacobsen
Kieran Jacobsen (he/him) recently joined Phocas Software as the Head of Business Systems. Kieran combines his passion for business process automation, systems integration, and cybersecurity to help organisations rapidly grow and evolve.Kieran’s involvement in the technology community has seen him present at Microsoft’s Ignite the Tour, NDC Sydney, and CrikeyCon. Kieran is well known for his security focused presentations that blend real-world examples and storytelling.Microsoft has recognised Kieran’s contributions to the community by awarding him with their Most Valuable Professional since 2017. Kieran is also a member of the GitKraken Ambassador Program.Kieran lives in Melbourne, Australia with his Husband. In his spare time, Kieran enjoys computer games, Dungeons & Dragons, boardgames and Melbourne’s amazing food culture.
Kieran Jacobsen's Current Company Details
Kieran Jacobsen Work Experience Details
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Head Of Business SystemsPhocas SoftwareDocklands, Vic, Au
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Head Of Business SystemsPhocas Software Apr 2021 - PresentSydney, New South Wales, Au -
Head Of Information TechnologyTelstra Purple Sep 2019 - Mar 2021Melbourne, Victoria, AuTelstra Purple launched in 2019 as the largest Australian-owned team of technology services professionals – 1500 experts across four countries specialising in network, cloud, security, collaboration, mobility, software, data and analytics, and design. Built on a foundation of acquisitions (including Readify and Kloud), we are a powerhouse of demonstrable experience and expertise. Responsibilities & Achievements:• Lead the Internal Delivery team, a team (10) of senior developers and consultants representing the best of Telstra Purple.• Support Telstra Purple systems and processes and their integration with Telstra’s systems and processes.• Technical Lead on Telstra Purple’s Technology Uplift Program. This project has a focus on integrating the teams from heritage brands (Readify, Kloud, Company 85, VMtech) into a unified collaboration solution. Activities include working with stakeholders to ensure their requirements have been met, working with vendors to determine licensing costs and ensuring that the project has enough team members assigned.• Mentor team members in the best approaches for automation and security, particularly with Azure, Office 365 and best practices in mind.• Establish a technical vision for Telstra Purple’s technology, systems and processes.• Direct and organise the direction of IT-related projects.• Deliver the minimum viable product (MVP) that meets stakeholder requirements within agreed upon timeframes.• Identity and engage external vendors and internal Telstra and Telstra Purple teams to inform buy or build decisions.• Manage the IT budget to ensure that consistent, effective and efficient use of financial resources.• Work in a consultative fashion with Executive Leadership and Senior Management.• Act as an advisor of technologies that may improve organisational efficiency and effectiveness.• Attract, recruit and retain talent while providing mentoring and coaching.• Integrate Telstra Purple systems with Telstra systems. -
Head Of Information Technology, Internal DeliveryReadify Aug 2017 - Sep 2019Docklands, Victoria, AuReadify helps clients with end-to-end digital innovation, delivering brilliant outcomes for clients striving to solve today’s challenges and grasp tomorrow’s opportunities. Readify was acquired by Telstra in July 2016.Responsibilities & Achievements:• Lead the Internal Delivery team, a team (10) of senior developers and consultants representing the best of Readify and Kloud. This was a new team that previously didn’t exist within Readify or Kloud.• Support Readify and Kloud systems and processes and their integration with Telstra’s systems and processes.• Establish a technical vision for Readify’s technology, systems and processes.• Direct and organise the direction of IT-related projects.• Deliver the minimum viable product (MVP) that meets stakeholder requirements within agreed upon timeframes.• Identify and engage external vendors and internal Readify and Kloud teams to inform buy or build decisions.• Manage the IT budget to ensure that consistent, effective and efficient use of financial resources.• Work in a consultative fashion with Executive Leadership and Senior Management.• Act as an advisor of technologies that may improve organisational efficiency and effectiveness.• Attract, recruit and retain talent while providing mentoring and coaching.• Integrate Kloud and Readify systems with Telstra systems.• Work with architects, builders and construction teams to manage the fit-out of Readify and Kloud’s new Melbourne office. -
Technical Lead - Infrastructure And SecurityReadify Nov 2014 - Aug 2017Docklands, Victoria, AuReadify helps clients with end-to-end digital innovation, delivering brilliant outcomes for clients striving to solve today’s challenges and grasp tomorrow’s opportunities. Readify was acquired by Telstra in July 2016.Responsibilities & Achievements:• Part of the Managed Services team, with a focus on infrastructure and security support.• Primary focus was supporting Readify’s internal systems and processes.• Worked with Readify’s CIO to develop and prioritise work.• Heavy focus on Azure (IaaS and PaaS), Office 365, Azure DevOps and Active Directory.• Automation of processes using PowerShell.• Developed standards for PowerShell projects, including coding standards and review processes.• Development of Continuous Integration/Continuous Delivery (CI/CD) pipelines using Azure DevOps.• Created a fully automated user creation and management pipeline using PowerShell, Azure Automation and Azure SQL.• Migrated from co-located servers to Azure Virtual Machines (IaaS).• Developed the deployment of Azure resources using Azure Resource Manager (ARM) templates.• Automation of DNS management using DNSControl.• Worked with consulting teams to provide recommendations to customers.• Attended customers to provide consulting advice on the migration to cloud, automation of systems and security incident reviews.
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Solution ArchitectHp Apr 2014 - Nov 2014Palo Alto, Ca, UsHP Enterprise Services (now DXC) provides business-to-business IT services and consulting.Responsibilities & Achievements:• Working to support Bank of Queensland.• Solution Architect for the Disaster Recovery Improvement Program - Open systems (DRIPOS).• Responsible for overall project solution design and architecture.• Project scope covered 35 sub-projects across all parts of BOQ’s infrastructure – networking, storage, security, virtualisation, SQL clustering and applications.• Worked with HP and BOQ stakeholders to develop a solution that would meet BOQ’s requirements from a disaster recovery and availability perspective.• Required to have a wide range of relationships between teems within HP and those in BOQ. -
Technical Lead, System Engineering, Application ServicesHp Dec 2011 - Apr 2014Palo Alto, Ca, UsHP Enterprise Services (now DXC) provides business-to-business IT services and consulting.Responsibilities & Achievements:• Working to support Bank of Queensland.• On-call support for File Transfer, Corporate Applications and Electronic Banking systems.• Support for BOQ’s MyClient, CRM systems. This included the creation of automated deployment scripts that reduced application deployment times from 16 hours to 8 hours.• Performance monitoring and optimisation of application servers.• Developed automated application and server maintenance scripts using PowerShell.• Automation and support of inter-bank file transfers using PowerShell and VBScript. These transfers are highly regulated by the various governing bodies and were governed by a 100% SLA.• Windows 8 Executive Pilot Project. The aim of this project was to provide bank executives with access to HP tablet devices that offered them opportunities to work anywhere on the globe. Designed and deployed proof-of-concept Direct Access based VPN solution, automated device imaging and provided on-site and phone support to C-Level executives and their teams.
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Senior Systems AdministratorErm Power Jul 2011 - Oct 2011Brisbane, Qld, AuERM Power is an Australian energy company that operates electricity sales and electricity generation businesses.Responsibilities & Achievements:• Working within the small IT team that supports ERM Power.• Responding to support tickets and incidents within the organisation.• Clean-up and optimisation of Active Directory domains.• Design of a new Windows 7 SOE using MDT. -
System EngineerSunsuper Feb 2009 - Jul 2011Milton, Queensland, AuSunsuper is an Australian public offer industry superannuation fund based in Brisbane, Queensland, Australia. It was established in 1987 as a multi-industry superannuation fund open to all workers. Sunsuper is the largest superannuation fund by membership in Queensland, with over one million members and over 100,000 default employers.Responsibilities & Achievements:• IT Team grew from 5 to 10 staff, with over 500 servers and workstations.• Heavy focus on the delivery of projects.• Worked on a range of Microsoft technologies, Windows Server, Active Directory, Active Directory Federated Services (ADFS), Certificate Services, IIS and SQL server.• Automation of business and technical processes with PowerShell.• Created standardised PowerShell development processes, peer review and source code management.• Deployment of servers and storage including HP server blades, HP MSA and EVA storage, and VMware virtualisation platforms.• Technical lead for infrastructure aspects of integrated web portal for Sunsuper Members and their Employers, featuring single sign-on provided by ADFS. This project was an organisational priority to help support the growth of members and employers.• Member of the 2011 Flood Recovery Team. Sunsuper’s operations were severally impacted due to local flooding in the Milton region. Power was lost to the primary site, and even after the flood waters receded, the primary datacentre was run off generators. A strike team consisting of members of individual teams was established, initially to ensure the safe shutdown of the production environment, followed by the establishment of the Disaster Recovery environment. The team successfully ensured that Sunsuper’s operations were able to continue. -
Windows Infrastructure Coordinator, Research And DevelopmentMincom May 2006 - Feb 2009Mincom Pty Ltd was a software and services company that provides business software to industries including mining, public infrastructure, defence, oil and gas in more than 40 countries across North America, South America, Australia, South East Asia, Africa, and Europe.Responsibilities & Achievements:• Working as part of the Research and Development group.• Liaised and worked with teams within R&D, Managed Services and corporate IT teams.• Deployment and support of Windows, VMware and Linux infrastructure.• Design, deployment and support of Active Directory, DNS, WINS, IIS, Certificate Services, SQL, and File Clusters.• Development of automation scripts written in PowerShell and VBScript.• Oversaw the rapid growth of the virtualised server environment, from 50 to over 200 virtualised servers.• Windows lead for the Development Separation Project. This goal of this project was to separate servers and infrastructure used for software development from that used to support the business. This included designing and deploying a new Active Directory domain.• Team member for the Mincom Active Directory Project. This project had the aim to consolidate many Windows NT4 and Active Directory domains into two Windows 2003 Active Directory domains.• Deployed MDT based solution for the automated deployment of Windows XP and Windows Vista on developer systems.
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Microsoft Student Ambassador To The University Of QueenslandMicrosoft 2003 - 2005Redmond, Washington, UsMicrosoft Student Ambassadors were a global group of on-campus ambassadors who were eager to help fellow students, lead in their local tech community, and develop technical and career skills for the future. This program become the Microsoft Student Partners.Responsibilities & Achievements:• One of the original Student Ambassadors in Australia.• Involved in organising events involving Microsoft demonstrating the capabilities of its products and technologies.• Supported student groups in organising events.• Attended TechEd conferences in Canberra and on the Gold Coast.• Attended a breakfast event with Bill Gates.
Kieran Jacobsen Skills
Active Directory
Windows Server
Microsoft Exchange
Powershell
Disaster Recovery
Enterprise Architecture
Servers
Devops
Solution Architecture
Integration
Itil
Microsoft Azure
Office 365
Infrastructure
Internet Information Services
It Operations
Azure Devops
Team Leadership
Technical Leadership
Devsecops
It Infrastructure Management
Kieran Jacobsen Education Details
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The University Of QueenslandInformation Technology
Frequently Asked Questions about Kieran Jacobsen
What company does Kieran Jacobsen work for?
Kieran Jacobsen works for Phocas Software
What is Kieran Jacobsen's role at the current company?
Kieran Jacobsen's current role is Head of Business Systems.
What is Kieran Jacobsen's email address?
Kieran Jacobsen's email address is ki****@****sen.net
What is Kieran Jacobsen's direct phone number?
Kieran Jacobsen's direct phone number is +614331*****
What schools did Kieran Jacobsen attend?
Kieran Jacobsen attended The University Of Queensland.
What skills is Kieran Jacobsen known for?
Kieran Jacobsen has skills like Active Directory, Windows Server, Microsoft Exchange, Powershell, Disaster Recovery, Enterprise Architecture, Servers, Devops, Solution Architecture, Integration, Itil, Microsoft Azure.
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