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Kieran Mitchell Email & Phone Number
IT Manager
at
Voy
LinkedIn matched
✓ Verified July 2026
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Profile completeness 71%
Current company
Role
IT Manager
Location
Bedford, England, United Kingdom
Company size
Who is Kieran Mitchell? Overview
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Quick answer
Kieran Mitchell is listed as IT Manager at Voy, a with 27 employees, based in Bedford, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Kieran Mitchell.
Kieran Mitchell previously worked as IT Manager at Manual and Systems and Service Manager at Qv Systems.
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Email format at Voy
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Voy
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Profile bio
About Kieran Mitchell
Solution-orientated Systems and Service Manager with 10 years’ progressive experience in supporting, maintaining, implementing technology systems for companies in the non-profit, FinTech and Technology sectors. I work with teams and customers to isolate gaps and generate increased productivity through innovative system implementations.
Current workplace
Kieran Mitchell's current company
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Voy
8 roles
Kieran Mitchell work experience
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It Manager
Systems And Service Manager
Aug 2021 - Jun 2024
Senior Service Desk Analyst
- Led the day-to-day operations of the service desk supporting over 2,000 internal staff and 15,000 volunteers.- Line managed a team of 6 Service Desk Analysts- Created and maintained PowerBI reports, providing insights into the team's performance and IT support metrics.- Built, upgraded, and maintained the internal company network, including Windows 2012, 2016 servers, Windows 10 devices, and Apple MacBooks- Managed and administered enterprise-level software, including Active Directory, SCCM, SCOM, Office365, Zoom, MS Azure, Citrix, G-Suite, and VPNs.-Managed 3rd party suppliers, ensuring service review meetings were held and technical issues were addressed in line with contractual SLAs.
Aug 2018 - Aug 2021
Service Delivery Specialist
Managed and Assisted in Service Transition on the McDonald's UK & ROI account:- Played a key role in managing and assisting the transition of services from a UK-based managed service provider to an outsourced partner in India, ensuring a seamless and efficient process.- Collaborated closely with cross-functional teams to oversee and coordinate service transition processes, utilising specialist knowledge of the product and customers to enhance the effectiveness of the transition.- Travelled to India to provide golive on-site support during the service transition phase. Conducted training sessions, workshops, and reverse shadowing activities with the new service desk team to ensure a smooth handover and knowledge transfer.
Feb 2017 - Aug 2018
Quality Assurance Specialist
Strategic QA Support for McDonald's Global Account:- Led quality assurance initiatives within the McDonald's Global Account, using my 1st and 2nd line knowledge to assist in building and deploying environments for the QA team.- Provided mentorship and knowledge transfer, to QA contractors ensuring they are up to speed.- Actively tested the McDonald's Global Mobile App, ensuring it met the highest quality standards and adhered to McDonald's global brand requirements.- Performed a range of testing methodologies including automated testing, manual testing, function and regression testing. Additionally, conducted load testing and deployment, as well as roll-back testing to guarantee the robustness of the applications under various conditions.
Jul 2016 - Feb 2017
Aug 2015 - Jul 2016
Jun 2014 - Aug 2015
FAQ
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What company does Kieran Mitchell work for?
Kieran Mitchell works for Voy.
What is Kieran Mitchell's role at Voy?
Kieran Mitchell is listed as IT Manager at Voy.
Where is Kieran Mitchell based?
Kieran Mitchell is based in Bedford, England, United Kingdom while working with Voy.
What companies has Kieran Mitchell worked for?
Kieran Mitchell has worked for Voy, Manual, Qv Systems, Rspb, and Capgemini.
How can I contact Kieran Mitchell?
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