Kieran Kelly Email & Phone Number

Naas, Leinster, Ireland

Unit 2, Forest Business Campus, Belview, Mullingar, Co. Westmeath

Provided Level 1 helpdesk and customer support and created detailed reports on any new software/hardware tickets and entered them in the Autotask database and appropriately scheduled tickets to the support team. Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management..

Galway

I have 2 years experience working as a Cloud Product Support Engineer at the SAP Service & Support Centre, Parkmore East Business Park, Galway. I actively analysed software incidents, research solutions and provided technical assistance for SAP enterprise solutions and cloud services to customers daily.Troubleshooted complex problems and narrowed down.

Intel Ireland Ltd., Leixlip, Co. Kildare, Ireland

Undertaking a key role within the department, I contribute to the effective daily operations of the team through the astute scheduling of call outs and the diligent performance of a broad range of further activities. I have managed the completion of a number of projects across a variety of teams facilitating the achievement of SLAs and the delivery of.

Clonmore, Mullingar, Co. Westmeath

I secured work experience with Midas Technologies. This experience allowed me to develop my practical experience further following my diploma qualification in Computer Science. I performed a number of technical support duties as well as web design and web maintenance. I gained experience using technologies such as: HTML, HTML5, Microsoft Server 2012, and.

Áras An Chontae, Charleville Rd, Tullamore, Co. Offaly

This role was a 9 month Jobbridge, the National Internship Scheme where I provided administrative support to all staff managers and perform all complex duties and analyze all data and prepare required reports and maintain efficient contacts with all company personnel to obtain required information. Administered office functions and perform all data entry.

Athlone, Co. Westmeath

This position saw me taking responsibility for personally driving excellent customer service by ensuring that from initial contact onwards, knowledgeable, efficient and polite assistance was provided. I dealt with customers from diverse backgrounds both face to face and by telephone, answering enquiries, resolving complaints and providing accurate.

Cappincur Tullamore Co. Offaly

This role was a temporary contract. During my time with this company I performed a range of activities within the finance department which contributed to the effective execution of daily operations. Responsibilities entailed raising and processing purchase orders in a timely and precise manner and responding to queries from staff, using EPICOR & IWS.

Comagh Business Park, Kilbeggan, Co. Westmeath, Ireland.

This role a temporary contract where my job was to handle requests for call outs on behalf of the service team, ensuring critical medical devices such as gas cylinders and stretches were fully operational thus enabling continuity of service to users. I worked with customers, processing their orders to expedite timely delivery and consistently achieved.

IFSC, North Wall Quay, Dublin 1

In this position I provided high levels of service to customers requiring printing solutions, recording and processing orders judiciously and contributing to the overall effectiveness of the team. Duties included: Customer service and helpdesk support by telephone or in person to provide printing solutions for clients, record and take in tasks to customer.

Garrycastle IDA Business Park, Athlone, Co. Westmeath

In this role my main responsibility was to sell payment protection insurance cover for credit cards for the main UK market on behalf of Barclaycard & Lloyds TSB Card Services. The main responsibility was to provide initial contact onwards, knowledgeable, efficient and polite assistance to each customer that came up on the company's IT system. Other duties.

Woodchester House, Golden Lane, Dublin 8

During my time with GE Capital I performed a range of activities within the underwriting department which contributed to the effective execution of daily operations. Responsibilities entailed the collection and accurate delivery of business applications to each member of the underwriting team from their main printers. Recording and inputting application.

IDA Industrial Estate, Sragh, Tullamore, Co. Offaly

Mainly inputted text and numerical data from invoices that came in from tyre companies in the UK. Ensured the accuracy and relevancy of all data entered into SAP database. Sorted and processed invoices from suppliers. Cross referencing data to ensure its accuracy and completeness. Highlighted any discrepancies in data to Team Leaders and Management..

Level 8 Higher Diploma, In Computing Science, 2:2

I completed and achieved a Level 8 Higher Diploma in Computing Science course at GCD in 2013. I graduated in Nov 2013 where I achieved a.

Fit Ict Associate Professional - Software Development, Software Development, My Grade Diploma In Ict Technologies At Level 6: 14 Distinctions And 3 Merits

Activities and Societies: I completed and achieved the new FIT ICTAP 2 year programme, which formed part of my 2 year National Tech.

Level 5 Certificate, In Computer Network & Maintenance, 6 Distinctions, 1 Merit And A Pass In The Eight Modules

Activities and Societies: Systems Software(Antivirus, Firewall, Adobe Flash, Operating Systems, MS Office 365, Web browsers etc..).

Level 8 Higher Diploma, Business, 2.2

Activities and Societies: Gym I completed and achieved a Level 8 Higher Diploma in Business course at AIT in 2010. I graduated in Oct 2010.

Oxford Cambridge Rsa Diploma, In Information Technology, 2.1 Honours

Activities and Societies: GAA I completed and achieved a Oxford Cambridge RSA Diploma in Information Technology in 2000 at Moate Business.

Fetac Level 4 Certificate, In Information Processing, 3 Distinctions, 3 Merits, And 2 Passes

I completed and achieved a NCVA Level 2 Certificate in Information Processing in 1999 at Moate Business College where I studied the.