Kieran Langan Email & Phone Number

Vancouver, Washington, United States

Represented Solutions Quality on global programs as we expanded the HP Instant Ink service into new regions and markets. Ensured support tools, processes and training were in place for product launch. Technical Product Owner for the Instant Ink agent support tool - defined new feature requirements and managed design and development schedules.

Vancouver, Wa

With the goal to increase HP's brand awareness, I managed the global online review response program for HP's print business. This involved defining the strategy and roadmap for how we respond to customer feedback online.

Lexlip, Ireland

Gathered and reported customer insights to improve the online shopping experience & drive improvements in product quality. • Gather and report data insights from Online Reviews, forums, support data.• Drive resolutions for identified product quality issues. (working with CSMs, Marketing, R&D etc.)• Lead global projects to improve customer experience (ex. Amazon Vine Program)

Lexlip, Ireland

Internship role at Hewlett-Packard as part of my Product Design (marketing and Innovation) degree. Working within the Customer Insights Team, my role involved user testing on various Mobile devices. Analyzing how they each device interacted with HP printers and how that interaction impacts the customer experience when printing.Main responsibilities: • User experience testing of Mobile devices & software• Analyze complex call data, • Automate reports to support analysis of customer behaviors• Developing customer experience testing to simulate the customer journey during the printer and supply life cycle.