Responsible for delivering on commercial targets for WBL Sector.Building a strategy for growth in existing account base.Responsible for monthly forecast reporting ensuring accuracy and feasibility, Responsible for developing a solid and trusting relationship with existing customer base and influencing them to adopt new business initiatives.Leading quarterly and annual account reviews externally with customers to ensure we are delivering the strongest possible service.Delivered effective collaboration with other teams, such as Product, Marketing and Operations within the organization to achieve targets and KPIsUtilized Salesforce to log and collate all relevant customer information, actions, outcomes and pipeline to ensure solid data collection for accurate forecasting.Supported with business improvement projects: Competitor analysis, Whitespace Analysis, Sales Operation Reviews

• Qualify both new enquiries and enquiries resulting from calls and marketing activity• Creating proposals and contract negotiation. • Proactively drive & identify cost savings and sales opportunities through continuous review of all aspects of the digital journey for accounts.• Generate new business calling prospects, following up on marketing campaigns and using initiative to generate lists of new contacts for EMEA VL business areas.• Generate new business and create leads through sales and appointment setting campaigns• Cleanse data in Salesforce to ensure customer and new business contacts are kept up-to-date.• Conduct research to improve our customer and competitive information helping to ensure that our marketing campaigns are effective.• Ownership of office-based customer relationship.• Co-ordinate meetings with sales directors and customers.

- Provided complete technical solutions for consumers and businesses by using various tools including my technical acumen of Apple iOS.- Rebuilding customer relationships by maintaining an average NPS of over 90%- Aided facilitation of new hire training, provided ongoing mentoring and coaching to new and experienced colleagues. - Led training sessions for Apple hardware and software in group and individual learning environments.

- Provided ‘World Class’ service to thousands of customers, for both complex technical issues and new purchases. - Used advanced problem solving and troubleshooting techniques to manage call/appointment time. - Delivered product and commercial education and training in conjunction with business partners.- Created interest and excitement around Apple’s products and services.

Producer/Events Specialist