Led and successfully executed strategic and organisational consulting engagements for restaurant clients in the F&B sector, focusing on human capital optimisation, resulting in a 300% increase in team member engagement and productivity.Conducted comprehensive needs assessments and data analysis to identify areas for talent development and cost efficiencies, leading to improved workforce effectiveness and a reduction of RM 10,000 in HR-related expenses.Leveraged advanced statistical analysis and market research to provide data-driven insights and recommendations, enabling clients to optimise their talent retention strategies, resulting in better cost savings.Provided expert guidance on strategies, incorporating industry best practices to enhance organisational culture, leadership development, and team member well-being, resulting in increased team member satisfaction and reduced turnover.Developed and delivered engaging presentations, reports, and advice to clients, resulting in a 90% client satisfaction rating

Established and fostered connections with over 30 suppliers within the F&B industry, leveraging strong relationship-building skills to optimise supply chain management and ensure timely delivery of quality products.Planned and executed successful Public Relations campaigns for every new drink and promotion, significantly increasing brand visibility and customer engagement while achieving RM 20,000 worth of PR value.Played a pivotal role in the growth of Roulette Bev from a home business to a fully-fledged retail company within a year, leading the team through change management and developing a culture of continuous learning and innovation. Led the product development process for ten new drinks, collaborating cross-functionally to align with market trends and customer preferences, resulting in increased sales and expanded product offerings.

Maintained public relations of 4 major clients concurrently, effectively building strong client relationships skills.Successfully conducted twelve PR campaigns fostering collaboration among cross-functional teams to achieve desired outcomes.Provided a proactive approach to news monitoring by staying abreast of industry, competitor activities, and press coverage related to clients, allowing for timely response, seizing opportunities, and mitigating potential crises, ultimately enhancing our client's reputation and market position.Contributed to consistently generating RM 500,000 or more in PR value for clients monthly, delivering tangible business impact and driving their success in the market.