Kiera O'Neil Email & Phone Number

Mansfield, Ma, Us

•Designed and delivered curriculum to support the implementation of GE Centricity Business Revenue Cycle software applications for three billing vendors and eleven physician practice departments•Created policies and procedures to support the creation of a centralized professional billing system•Designed and manage GE Centricity system access policy and procedure, ensuring all new users to the system were properly trained and assessed prior to gaining access to system•Collaborate with three billing vendors and ten clinical practices to design and implement shared system procedures for professional billing •Provide one on one mentoring for practice personnel

• Created customer certification program for software applications with the goal of increasing customer self-sufficiency and reducing support costs• Applied Lean Six Sigma methodology to create an employee mentoring program for new hires that increased both productivity and employee satisfaction• Built and maintained internal employee learning portal, creating a single source of employee learning opportunities• Designed and managed new employee training curriculum for all new hires within client services that reduced training time and increased productivity• Implemented and administered Learning Management System (LMS) for Knowledge Services• Designed and managed Continuing Education Program for all client support staff within business unit that included monthly speaker series, product / technical application training, and role specific training paths• Implemented new training assessment program for Knowledge Services department incorporating both Level 1 and Level 2 tools.

Boston, Ma

• Established a national training group that provided complete education for over 500 employees in the Client Services department• Managed a staff of 10 functional and technical trainers• Delivered stand up instruction on healthcare revenue management applications (BAR, MCA, DBMS, Claim Form Generator)• Designed a comprehensive new hire training program that produced fully functioning software engineer, software analysts, and installation consultants that combined stand up instruction, mentoring, and project based assignments • Designed competency model for client services staff

Boston, Ma

Ba, Psychology

Mba, Organizational Design