Kiera Valente Email & Phone Number

Los Angeles Metropolitan Area

-Manage Cadillac Repurchases, Trades, Goodwill and Empowerment-Reduced regional vehicle repurchases by 50% from 2021 to 2022-Last escalation point in customer resolution-Collaborate with dealerships and General Motors field team members to resolve customer conflicts-Lowered customer calls to Cadillac call center by 41 from Jan of 2023 to Feb of 2023-Build relationships with customer before escalation to legal proceedings-Attend arbitrations and small claims court on behalf of OEM when necessary

-Manager of Aftersales for 42 GM dealership in SC, FL, AL, GA-Responsible for growing sales of GM and ACDelco parts in the aftersales market-Assisted dealerships in growing revenue, improving customer retention and improving service -When necessary stepped in to handle customer service issues that arose-Met measurable sales goals every month set by GM

-Planned and executed bi-annual multi-day summits for clients across the country-Organized travel for up to 50 clients at a time-Managed social media-Wrote and distributed bi-monthly newsletter -Created touch point marketing that reached 400 dealerships-Was responsible for organizing and sending product to 400 dealerships-Traveled around Michigan and Ohio to produce marketing video

-Coordinate with vendors during event planning-Manage event set up-Responsible for client follow up following event-Negotiate contracts and secure payments-Manage all forms of social media-Help clients to establish decor and floor plan for each individual event-Assist in scheduling waitstaff-Assist owners with daily tasks including payroll processing, deposits, and IT support-Track and adjust project budgets as needed

Greater Grand Rapids, Michigan Area

-Perform pre-test exams on patients-Sell eye glasses

-Interviewed and hired new employees -Responsible for opening and closing kiosk-Balanced cash register-Trained and directed employees-Monitored safety compliance -Created training program

Southfield, Mi

-Created data charts for team using Excel-Interacted with venues across the country-Traveled with team to events, helped set up-Interacted with executive level clients to meet needs-Created presentations for client meeting