Thomas Kiernicki Email & Phone Number

United States

Pontiac, Michigan, United States

Mentor and lead engineers and administrators and manage the career progression of team members.Ability to translate business requirements to technical deliverables.Build and manage the relationships with key stakeholders, including IT department and business partners. Identify and drive process improvements for the department.Lead and track the planning, execution, and delivery of IT projects. Keep senior leaders well informed of telecom system health; maintain a 99.5% system uptime.Oversee and conduct technical interviews with candidates.

Warren, Michigan, United States

Serve as primary contact between 3rd party applications and onsite programmers for implementation and rollout of web API. Design and deliver training and ongoing support for 3,000+ vendors on company system.Manage client interactions with multiple websites to ensure accurate data is available for internal/external customers.Conducted onsite training for staff on custom applications and IT security compliance. Spearheaded and aided in design and conversion from a manual to an online software program that improved efficiency.Formulated documentation, web-based training, and instruction manuals, as well as providing technical support, ensuring operational integrity.Liaised with 3,000+ contractors and 200 banks to support 4 custom applications and multiple websites.Developed instruction materials and collateral for offsite training including manuals, web courses, web tests, and pamphlets. Created training videos utilizing Camtasia.Acted as lead support for customized company software resulting in accurate uploads of vendor information and proper usage of programs.Collaborated with programmers and project leaders to design, develop test and single-handedly support custom applications for Windows, Android and Apple devices, significantly improving and enhancing how applications operate.

Managed and trained department onsite in the U.S. and staff offsite in India and Panama. Established overseas operations, reducing payroll costs 75% while increasing profitability for long-term viability. Oversaw team of 8. Provide 24 hour on-call remote support for India and Panama offsite staff and technical support for U.S. operations. Led offsite training for data processing, inspections quality control, and preservation quality control, ensuring compliance with quality control standards for over 3,000 vendors.  Prepared and analyzed reports for executive staff and participated in executive management meetings. Created spreadsheets for analyzing time sheets and verifying accuracy of hours worked for external support staff. Established department manuals and standardized policies to ensure consistency in global operations.  Promoted from MARS liaison to department manager within two months due to excellent client service and contributions to strategic goals.

Steered and directed IT team department and technology functions. Brought in to oversee key IT projects and deliver technology leadership. Led team charged with delivering IT operations, networking, programming, and technical support. Supported two mergers with two additional banks.Performed due diligence for purchasing competitive banks to ensure operational compatibility with Crestmark’s technology.Managed migration of multiple bank technologies for seamless integration of key business processes. Implemented and managed design and development of software, resulting in cost savings of $250,000.Established procedures to streamline utilization of help desk tool and metrics systems, improving efficiency and uptime.Conceived and rolled out new backup procedures and policies that increased data security.Received two promotions in under a year and recognized as first person in IT to be made an AVP with the bank.

Assigned to offsite technology projects, providing support for five locations in metro Detroit.Resolved helpdesk calls, providing phone and desktop support.Provided users with network technical support, security rights, password resets, and assigned network resources using active directory.Assembled and configured network components and associated technical services.

Troy, Michigan, United States

Aided in redesign and implementation of network environment including migration to new hardware for 30 servers.Set up and maintained basic network operations, including assembly of network hardware. Upgraded network hardware and software components as required.Delivered users with network technical support, security rights, password resets, and assigning network resources using active directory.Established network users, user environments, directories, and security for installed networks.Documented processes and created reference guides including disaster recovery.

Managed 15 lab assistants; established mentoring program that improved communication, technical skills, and employee retention.Maintained positions as Technical Specialist Lead and Help Desk Manager; responded as a team up to 500 help desk calls per month.Created weekly and monthly reports for senior management on help desk performance and call resolution tickets.

Master In Science Of Management (Msm)

Bba Cis Bachelor Of Business Administration

Education record