I am a technically astute information technology professional with solid experience supporting software, hardware and systems implementations and conversions. I bring the proven capacity to manage, organize and prioritize helpdesk support requests and maintenance assignments to ensure tasks are completed promptly and to quality standards. My background encompasses working on the installation, configuration, maintenance and support of a broad range of software, hardware and peripheral equipment. I possess expertise in troubleshooting and resolving issues as well as supporting users remotely in diagnosing and resolving problems with hardware and software. I'm also adept at effectively resolving escalated, complex support tickets.Throughout my career, I have been recognized for my ability to work collaboratively, proactively engaging with associates to ensure projects and tasks are completed quickly and to high standards. I am experienced in building strong relationships with external vendors and service providers. I also support strategic and operating plan development, budget development and control and project management. I deliver high standards of technical support and service, ensuring hardware and software are maintained at optimal performance levels, maximizing business process efficiency and productivity. Key Skills Helpdesk Management Hardware/Software Installation Configuration/Upgrades Troubleshooting Issue Resolution Remote Support Issue Tracking Computer Repair Inventory Management Technical Documentation  Customer Service Vendor Relations Collaborative Teamwork Organization & Prioritization Communication