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Enthusiastic, analytically minded and confident professional with a passion to achieve. I have gained several skills and personal qualities that bode well to competently succeeding within the IT & business sector. Along with my excellent work ethic and positive mind set, I have gained first-class communication and problem solving skills, with a strong quality to adapt to any situation. My ability to financially support myself through my studies has led me to securing excellent organisational and time-keeping skills.
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Line TrainerLv= Jul 2013 - PresentHitchinLine Trainer/Customer service Representative (Life Services - Pensions Servicing/Claims departmentPENSIONS CLAIMS LINE TRAINER- Training & Development of new and existing employees - Developing training plans and user guides for existing processes- Monitoring team performance, identifying training gaps and potential weak areas for the team- Quality checking colleague administration work and providing feedback on a regular basis CUSTOMER SERVICE… Show more Line Trainer/Customer service Representative (Life Services - Pensions Servicing/Claims departmentPENSIONS CLAIMS LINE TRAINER- Training & Development of new and existing employees - Developing training plans and user guides for existing processes- Monitoring team performance, identifying training gaps and potential weak areas for the team- Quality checking colleague administration work and providing feedback on a regular basis CUSTOMER SERVICE REPRESENTATIVE- Liaising with financial advisers, customers and other pension providers- Processing pension transfers- Requesting and managing client funds- Handling sensitive cases i.e client death's- Dealing with a wide range of customer queries- Continuous inbound and outbound call handling on a daily basis- Professional and excellent presentation of letter/e-mail drafting- High demand to meet fast paced turnaround timesCurrently working on numerous projects within LV= to improve and establish a successful customer journey Show less -
Bar Supervisor/Bartender/WaiterChartridge Venues Jan 2007 - PresentHitchin- Demanding high level of customer service to a small and large parties - Managing and supervising a small team on an intense and demanding restaurant bar- Stock rotation and stock replenishment- Money handling at the beginning and end of each shift. - Ensuring all team members are working to there full potential - Constantly required to work on initiative due to fast paced work type-
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BartenderDylans' Bar Sep 2011 - Jun 2013Bournemouth, United Kingdom- High level of customer service through busy and intense lunchtime and evening periods. - Using initiative to ensure customer satisfaction- Responsibility to replenish stock when required- Work within a large team, keeping a positive and happy environment- Deal with inappropriate customers, whether too intoxicated or under-age.
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StudentBournemouth University Sep 2010 - Jun 2013Bournemouth, United KingdomBSc Hons Information Technology Management, Bournemouth University -2nd Class Hons Degree AchievedFinal Year Module's included- Management in Computing- Business Development & Enterprise- Business Processes & Requirements- Final Year Project (Study into the user experience of mass customization within e-commerce)Previously studied modules include- System Analysis & Design- Web systems & Development- Database Management- Programming
Kieron Lawrence Skills
Kieron Lawrence Education Details
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North Hertfordshire College
Frequently Asked Questions about Kieron Lawrence
What company does Kieron Lawrence work for?
Kieron Lawrence works for Lv=
What is Kieron Lawrence's role at the current company?
Kieron Lawrence's current role is Line Trainer at LV=.
What is Kieron Lawrence's email address?
Kieron Lawrence's email address is kieron.lawrence@lv.com
What is Kieron Lawrence's direct phone number?
Kieron Lawrence's direct phone number is +614319*****
What schools did Kieron Lawrence attend?
Kieron Lawrence attended Bournemouth University, North Hertfordshire College.
What are some of Kieron Lawrence's interests?
Kieron Lawrence has interest in Project Management, Sports, Growth In Technology, It Management, Food, System Analysis.
What skills is Kieron Lawrence known for?
Kieron Lawrence has skills like Systems Analysis, Html, Sql, Financial Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Team Leadership, Teamwork, Team Management, Group Decision Making.
Who are Kieron Lawrence's colleagues?
Kieron Lawrence's colleagues are Kim Woodcock, Ellen Walker, Lewis Vaughan, Holly Platt, David Cummins, Lucy Lo Bue, Leigh Bursey.
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Kieron Riley
Mexborough -
Kieron Lawrence
United Kingdom -
Kieron Lawrence
Youth Empowerment Speaker And Facilitator, Author, Mentor, Programme CoordinatorLondon1thinkforward.org.uk
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