Kieron Robinson Email & Phone Number

Chertsey, Gb

Surrey, England, United Kingdom

Reporting directly into the companies Managing Director, as a Garden Centre Operations Manager, I am accountable for delivering the Centres turnover, profit margins & operating profits.This is achieved by maintaining staff costs, analysis of Centre overheads and driving the reduction of Stockloss through correct stock management processes.I am also accountable for the day-to-day operational needs of the Centre which include all HR and people management, Health & Safety, receipting of goods direct from supplier, cash office and retail standards. I work closely with the Department Managers to ensure daily needs are met with a strong focus on Customer Service, product availability and team member training & development. Team engagement and a growth mindset is an important factor in achieving the above. Driving a positive team to understand the importance of the "why", allows us to grow and develop with the key goal of achieving daily excellence.In my first year of joining the business, I have achieved +11% Net Margin vs budget, +20% Net Margin vs last year and an increased Operating profit of +4% vs budget. Along with increasing customer footfall and delivering £400k above the annual turnover budget, has seen the team and I win Garden Centre of the Year 2023.This has been achieved whilst overseeing multiple sites, ensuring operational needs are met across Centres in both Essex and Surrey.

Kingston Upon Thames, England, United Kingdom

Previously a Senior Store Manager, I lead a diverse team of over fifty within a London Flagship store, delivering gross sales over £6,000,000 per annum.With a thirty thousand square foot sales floor that spreads over three floors, Kingston-Upon-Thames is one of the largest Wilko stores in London.Alongside managing my store, health and safety and team, I headed a regional people champion role that supported and promoted career development and equal opportunities. Within this role I also provided people management advice and team member welfare through extensive knowledge of company policies and procedures.I was responsible for covering a region of 23 stores in the absence of the Regional Manager. Working with the Head of Division and managing store managers, setting expectations and direction to deliver company targets and KPI'S.I provided advice and support to store managers and provided solutions for any operational problems reported to me whilst also overseeing an additional Store in the absence of a Store Manager.

Wimbledon

Previously a Store Manager of a fast paced, high profile, Inner London store that has successfully been able to increase it's year on year footfall and exceed company sales targets.At the end of Wilko's financial year 2019, I had successfully driven my store to hit a 2.85% YOY sale increase, hitting sales in excess of £3,000,000 with a 16.81% YOY shrinkage reduction. I am passionate in driving any store I work in to be the best it can be, through hard work, leadership, operational changes, team engagement and training. I always strive to achieve more and never sit still.With the retail climate being tougher than ever, it is important to have a clear vision, fantastic teamwork and the passion and drive to succeed and grow.

London, United Kingdom

Whilst working as an Assistant Manager, I regularly worked in multiple stores in and around the London area to help recover the store's standards, shrink and sales lines, often in the absence of a store manager. My final store I worked in before becoming a Store Manager, saw the store hit its highest ever sales in one week (week before Christmas 2017) of just over £200,000.

Kingston Upon Thames, United Kingdom

I worked as an Operations Manager in the London flagship store for 6 months over Christmas 2016. Whilst being in charge of stock, stockfile accuracy, deliveries and availability we achieved an all time best stock loss result of less than 1% for the year.

Melksham

I have the knowledge of what is needed to successfully recruit the correct specification of person from being involved in interviews and having to make important decisions based on how well the candidate performs. I frequently trained new team members to the highest company standard to improve performance whilst developing there skills through time by monitoring, communicating and coaching them in line with company policies and procedures.

I previously worked as an Assistant Store Manager for an award-winning international food retailer. This was an extremely high paced environment with targets and goals to be met daily. I successfully managed a team, ensuring that stock was worked quickly and efficiently whilst maintaining an exceptional and professional standard of customer service at all times. I supported the store manager in all aspects of the store’s daily operations such as ordering stock to maximise availability, adding store transfers to our stock file and writing off any stock that does not fall in line with company standards. It was down to the management team and I to performance manage our team members through development and training, conflict management and where necessary disciplinary action. I also worked to meet daily financial targets by overseeing our productivity and to plan and react in order to control wages and sales per hour and ensure that the daily sales targets are met. Effective delegation of tasks, efficient time-management and communication are key to making sure we achieve these targets. As a manager its important I am seen to be working in all areas of the store. Not only does this increase productivity but by working along side my store team, I can ensure performance targets are met to a high standard, communicate to all areas of the stores operations and build a successful working relation between all team members.

As a Till supervisor I consistently used my transferable skills of time-management and organisation. Responsibilities included overseeing and co-ordinating staff on the tills and shop floor, managing order point deliveries, processing refunds and responding to customer enquiries whilst delivering exceptional customer service. To ensure the store functioned efficiently and effectively I composed daily rotas and delegated tasks and responsibilities to team members. This was vital in maximising the effectiveness and performance of the stores daily operations. I also successfully managed the stores finances on a daily and weekly basis. It was my responsibility to check that the stores finances were correctly balanced at the end of the week, insuring the store met and exceeded weekly and annual sales targets.

As duty manager I managed and motivated a diverse team to deliver exceptional customer service and drive the Wilko standard forward whilst increasing sales and profit. I have the knowledge and expertise to lead a team to achieve the best possible results whilst providing excellent communication between them and management.Setting daily targets for team members is a great way of making sure they are working to the best of their ability as well as maintaining excellent customer service. I created a great working relationship between my fellow colleagues by working hard and communicating to all team members. In turn, this earned the respect needed to successfully manage a team. I also managed and led teams to execute seasonal promotions and section re-merchandising.

From window displays to free-styling shelf layouts, I have the skills to make any display eye-catching and presentable to the customer.

'In the loop' is a committee that is based on discussing ideas to improve the store’s appearance, sales, targets, and charity work. Each month I attended regional meetings to discuss what actions should be taken to benefit the overall progression of the company. I had a big influence in new and crucial decisions.

I started at Wilko as a Customer Service Assistant where I quickly realised I had a passion for retail. Whilst providing exceptional customer service and friendly and helpful advice, I also checked all products were well displayed, maximising customer sales.