Kieron S. Edwards Email & Phone Number

Leeds, Gb

Recognition for providing excellent technical support, superb customer service and displaying outstanding organisational and communication skills while working as a Senior Cyber Security Engineer led my employer to promotion me to Central Response Team (CRT) Manager.Under my management and with my hard work the CRT has been taken from an idea to a fully functioning team of 13 up-and-coming Cyber Security Engineers, now trained to responding to alerts and performing threat hunting and… Show more Recognition for providing excellent technical support, superb customer service and displaying outstanding organisational and communication skills while working as a Senior Cyber Security Engineer led my employer to promotion me to Central Response Team (CRT) Manager.Under my management and with my hard work the CRT has been taken from an idea to a fully functioning team of 13 up-and-coming Cyber Security Engineers, now trained to responding to alerts and performing threat hunting and working in a 24x7 shift pattern using Google Chronicle SOAR and SIEM. Allowing my employer to expand from 2 initial customers to a current base of over 14 customers processing approximately 200-300 cases a week. Show less

Leeds, United Kingdom

Providing technical support for network security products. An enthusiastic and established technical professional with over 10 years’ experience working with a wide range of cyber security products, primarily with a focus on Check Point network security products (CCTE qualified). Also Palo Alto, Fortinet.

Leeds, England, United Kingdom

Due to observing my success at training new members of staff, alongside my role as Principal Cyber Security Engineer I was given the additional responsibility of teaching, training and developing our Support Team Apprentices.

Leeds, United Kingdom

Key Roles:• Providing 1st line to 3rd line IT Security Support for multiple vendors to an account base of public and private sector companies. Via telephone, email and remote access. This includes, on rotation out of hours on call shift. • Providing SIEM and IPS administration, analysis and support for a number of Managed Service customers.• Providing holiday and sickness cover for contracted onsite engineers at customer sites. Working, both in the private sector at a… Show more Key Roles:• Providing 1st line to 3rd line IT Security Support for multiple vendors to an account base of public and private sector companies. Via telephone, email and remote access. This includes, on rotation out of hours on call shift. • Providing SIEM and IPS administration, analysis and support for a number of Managed Service customers.• Providing holiday and sickness cover for contracted onsite engineers at customer sites. Working, both in the private sector at a large retail chain based in Bradford and a large Government organisation based in London.• Configuring, encrypting and supporting internal End Users laptops and PCs. Internal server and core network support/administration. Hardware and software installation.• Acting as an escalation point for other team members, both in office and on call. Teaching, training and developing other members of staff to perform engineer role and onsite engineer role and assisting with tickets. Documenting internal customer processes and systems. Generating reports both internal and for customers.Key Technical Experience:• Check Point Firewall/Endpoint/MDS/VSX• Cisco FirePower IPS• Fortinet FortiGate/FortiManager• Juniper SRX/SSG/SA/NAC/EX/NSM/IDP/WLC/Ringmaster• LogRhythm Next-Gen SIEM• Microsoft Windows 8.1 installation/Administration, Windows Server 2012 (AD DS)/Exchange/Skype for Business Administration• Proofpoint Protection Server• PRTG Network MonitoringAdditional Technical Experience:• Aerohive HiveManager Enterprise 6.8r7a• Blue Coat SG/AV/Reporter/ThreatPulse• Cisco ASA• Egress Switch Email and File Transfer• Entrust Certificate Services• FancyFon FAMOC• Nessus Vulnerability Scanner• Palo Alto PAN-OS/Panorma• PulseSecure Connect Secure/Policy Secure• Pushkablue Remote Console Access and Power Reboot Solution• Restorepoint Multi-Vendor Configuration Backup• SecurEnvoy SecurAccess• Thycotic Secret Server• Trustwave SWG• VMWare Workstation/vSphere/vCenter Server Show less

Leeds, United Kingdom

Providing support for IT hardware within the medical industry. Supporting PC's and bespoke Touchscreen and Call Screens in Doctors Surgeries.

Leeds

Serving drinks and food in a busy city centre bar.MAIN SKILLS:• Customer service skills• Team working skills• Ability to work in a high pressure environment• Communication skills• Cash handling• Waiting tables

Leeds

Serving drinks and food in a busy city centre club/ bar.MAIN SKILLS:• Team working skills• Communication skills• Customer service skills• Making cocktails

Bridge End House Low Lane, Horsforth Leeds, Ls18 4Df

Responsible for promoting and selling company IT services business-to-business over the phone.MAIN SKILLS:• Communication skills – verbal (over the phone), written (letters and quotations) • Team working skills - communication, sharing knowledge• Cold Calling - public and private business• Account Management - taking orders, negotiating price, problem solving, customer service• Working to targets - monthly, weekly, daily• Understanding of IT solutions - SLAs,… Show more Responsible for promoting and selling company IT services business-to-business over the phone.MAIN SKILLS:• Communication skills – verbal (over the phone), written (letters and quotations) • Team working skills - communication, sharing knowledge• Cold Calling - public and private business• Account Management - taking orders, negotiating price, problem solving, customer service• Working to targets - monthly, weekly, daily• Understanding of IT solutions - SLAs, virtualization, support services• Understanding of IT Hardware - servers, PCs, laptops, printers, UPS, back-up technologies, etc Show less

Different Locations Across The Country

Over this period role’s included: event work (e.g. stewarding, security, litter picking, stage hand, crew member, compere, DJ, sound engineer) and catering and hospitality work (e.g. supervisory bar work, general bar work, waiting tables, kitchen assistant)MAIN SKILLS:• Team working skills • Communication skills • Supervisory skills• Ability to work in a high pressure environment• Cash handling• Customer service • Waiting on tables

Leeds, United Kingdom

Serving food and drinks in a city centre bar.MAIN SKILLS:• Customer service• Supervisory skills• Bar back skills (e.g. cashing-up tills)• Communication skills • Key holder

Leeds, United Kingdom

Working as part of a team, providing customer service to O2 customers in a call centre environment.MAIN SKILLS:• Communication skills• Problem solving• Using a database• Team work

Bradford, United Kingdom

Selling computer consumables business-to-business over the phone.MAIN SKILLS:• Telephone sales skills (e.g. cold calling)• Communication skills – verbal (over the phone), written (letters and quotations) • Working to targets

1, Southview Business Park, Ghyll Royd, Guiseley, Leeds, Ls20 9Lt.

Responsible for promoting and selling IT company products business-to-business over the phone.MAIN SKILLS:• Communication skills – verbal (over the phone), written (letters and quotations), • Working to Targets - monthly, weekly, daily• Cold Calling (over the phone) - financial directors, budget holders and purchasers• Account Management - customer service, negotiating price, taking orders, problem solving• Understanding of IT Hardware - servers, PCs, laptops… Show more Responsible for promoting and selling IT company products business-to-business over the phone.MAIN SKILLS:• Communication skills – verbal (over the phone), written (letters and quotations), • Working to Targets - monthly, weekly, daily• Cold Calling (over the phone) - financial directors, budget holders and purchasers• Account Management - customer service, negotiating price, taking orders, problem solving• Understanding of IT Hardware - servers, PCs, laptops, printers• Understanding of AV technologies - electronic whiteboards, projectors• Team work - communication, sharing knowledge Show less

Bradford, United Kingdom

Responsible for promoting and selling computer consumables to public sector and corporate end user customers over the phone. Managing customer and prospective customer accounts, while working to daily, weekly and monthly sales targets.MAIN SKILLS:• Communication skills – verbal (over the phone), written (letters and quotations),• Cold Calling (over the phone) - financial directors, budget holders and purchasers• Account Management - customer service, negotiating price… Show more Responsible for promoting and selling computer consumables to public sector and corporate end user customers over the phone. Managing customer and prospective customer accounts, while working to daily, weekly and monthly sales targets.MAIN SKILLS:• Communication skills – verbal (over the phone), written (letters and quotations),• Cold Calling (over the phone) - financial directors, budget holders and purchasers• Account Management - customer service, negotiating price, taking orders, problem solving• Understanding of IT consumables - inks, toners, peripherals• Working to Targets - monthly, weekly, daily• Team work - communication, sharing knowledge Show less

Based In Bradford, But Worked Country Wide

Selling Gas and Electric door to door, teaching and training my own team.MAIN SKILLS:• Team work - communication, sharing knowledge• Customer facing sales skills• Teaching, training and development• Communication skills• Motivational skills• The ability to close sales on the day

Bsc (Hons) Applied Computing, 2Nd

Activities and Societies: Book Club, Cinema Club, Student Union Course Modules: • Human Computer Interface • Network Management • Digital.

Foundation Degree, Applied Networking, 1St

Activities and Societies: During the course I was the Class Representative. The role comprised of being the first point of contact.

Btec National Certificate, System Support, Merit: Merit

Activities and Societies: Book Club, Cinema Club Course Modules: • Communication and Employability Skills for IT • Computer Systems •.

Gcse, English, A

Studied this qualification in parallel to the National Certificate in Systems Support

Ocr

• OCR Level 1 Certificate in Adult Numeracy • OCR Level 2 Certificate in Adult Numeracy • OCR Level 1 Certificate in Adult Literacy • OCR.

Gcse, Mathematics, Science, Art & Design, =

Activities and Societies: Running Club • MEG GCSE Mathematics = C • NEAB GCSE Science (Double Award) = C:C • NEAB GCSE Art & Design = C