Kieron Joy-Kimber Email & Phone Number

GPrX | Expert NHS business intelligence for industryGPrX supports healthcare manufacturers and distributors with NHS data intelligence. Our live online portals include:GPrX – practice-level prescription data for the whole UKDispRx – dispenser-level prescription data for England and WalesHospRx – secondary care medicines dataRxDemographics – patient insights from Rx data – age, gender, ethnicity and deprivation linkages We support pharma companies, medical device manufacturers and wholesalers of all shapes and sizes. Got a question about NHS data? Drop me a line!

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  Customer Success Manager

  Gprx

  Sep 2023 - Present

  As a Customer Success Manager at GPrX, my primary responsibility is to ensure our clients derive maximum value from their subscriptions. This involves collaborating closely with our sales, client, and technical teams to onboard clients effectively, provide training and support, and maintain strong client relationships. I monitor system usage, proactively address issues, and gather client feedback for continuous improvement. Identifying upsell opportunities and managing efficient contract renewals are also essential aspects of my role. Through all these responsibilities, my ultimate goal is to enhance overall customer satisfaction, maintain high renewal rates, and contribute to our company's vision of proactive customer management and long-lasting client relationships.