Database Specialist
Current• Update database efforts for United Way of Metro Chicago’s 2-1-1 system. Maintain United Way of Metro Chicago’s database to AIRS and IL 2-1-1 standards, including adherence to standards and inclusion/exclusion criteria. • Support Resource Navigators to ensure quality of service to caller through ongoing communication (regarding information updates and technical assistance) with Contact Center Management• Produce specialized 2-1-1 reports as needed• Maintain professional relationships with all listed agencies, securing timely agency updates and maximum participation in the 2-1-1 system• Serves as the Communications Coordinator for Homelessness Prevention Call Center