Handled high inbound/outbound call volumes for Fresenius Kidney Care Pharmacy.Collaborated with cross-functional teams through email and Microsoft Teams to resolve complex customer issues, resulting in timely and satisfactory resolution.Communicated through email with patients, pharmacists, pharmacy technicians, nurses, dieticians, and insurance representatives to provide satisfactory customer care. Handled sensitive information regarding patients’ prescriptions and medical history, while maintaining HIPAA guidelines.

Managed daily inbound/outbound calls of clientele to resolve any concerns with their health insurance providers or healthcare providers. Consistently met or exceeded individual performance targets, including call handling time and customer satisfaction metrics.Delegated tasks to insurance agents and provided accurate and prompt responses to customer inquiries, resulting in improved customer satisfaction and retention.Resolved billing issues, resulting in a 15% decrease in outstanding invoices.

PR Director for a 200 national and regional award-winning college magazine and online newspaper. Cataloged, organized, and designed graphics and illustrations across digital and print media platforms.Improved subscriber retention through social media engagement, while driving 100+ new visits to the site quarterly.Managed artists for guest articles, and collaborated with other departments.