As an Express Commercial Claims advocate at Next insurance, I handle commercial claims for small businesses. I have a BA in Mass Media Communication from Wright State University, and I leverage my communication and customer service skills to deliver positive outcomes for our clients and company.I have more than 10 years of experience in customer-facing roles, including owning and operating a boutique fashion photography studio. I am passionate about helping others and applying creative thinking and tact to de-escalate high-tension situations. In my current role, I have maintained a 95% rating for fraudulent claims recommendations and a 90%+ rating for successful acceptance and resolution of claims. I have also been progressively promoted twice in recognition of my ongoing work and value for the organization.I am always open to networking and making new connections, and I invite you to send me a connection request if you would like to talk further. I am adaptive, thorough, and thoughtful, and I look forward to continuing a long and vibrant career in the insurance industry.