Kierra Thompson Email & Phone Number

Las Vegas, Nevada, United States

• Manage key relationships with law firms as the key point of contact to ensure their clients (i.e., accident victims) receive excellent medical care in a timely manner at a reasonable cost, all the while ensuring the law firm is apprised of the status of their client's medical care.• Manage the new patient intake process, communicating directly with medical providers and law firms to obtain necessary case details to evaluate the merits of a personal injury case. • Underwriting personal injury cases within the guidelines of experience / authorization level.• Schedule medical appointments with medical providers in Colorado territory• Provide education for law firms and medical providers on the use of PROVE's online HIPAA compliant client portal.• Maintain HIPAA compliance with all correspondence• Deliver optimal customer satisfaction through timely, accurate case processing.

Responsible for reviewing and analyzing medical claims to determine their accuracy, adherence to policy guidelines, and appropriate reimbursement.● Demonstrated expertise in claim processing by identifying and correcting errors while maintaining 96% accuracy. ● Produced clear and concise explanations for denied claims, citing precise reasoning, all while enhancingtransparency with providers and members.● Successfully reported and recovered overpayments, underpayments, and other irregularities, contributing toimproved financial recovery and loss mitigation.

Remote

Providing exceptional customer support, addressing inquiries, resolving concerns, and ensuring a great experience for customers.● Provided comprehensive education to customers regarding a member’s healthcare plan, ensuring a thorough understanding of available options●Over 98% accuracy on audits. Top 25 of quality assurance in the company.● Implemented a proactive follow-up system, conducting research and procedure calls to customers to assess their satisfaction levels. This resulted in improved patient experience.● Received commendations from customers and colleagues for providing exceptional service, demonstrating a commitment to go above and beyond.● Utilized active listening skills to empathize with customers, understanding their needs and delivering a personalized experience.

United States

Delivering comprehensive training, evaluating success, and providing support to individuals.● Conducted in-depth monitoring and evaluations of trainees to assess their effectiveness, identifying areas for improvement and implementing necessary adjustments to optimize outcomes.● Demonstrated expertise in training methodologies and techniques by successfully delivering comprehensive training sessions to existing personnel, ensuring proficiency.● Compiled detailed reports and statistics to provide insights to supervisors about an employee’s performance, presenting findings to management for informed decision-making and continuous improvement.● Streamlined training processes by organizing and acquiring training job aids and course materials.

United States

United States

Entails providing vital support to management, and ensuring efficient operations through effective organization, communication, and meticulous attention to detail.● Demonstrated exceptional file management and organizational skills, ensuring confidentiality and integrity of sensitive information in compliance with company policies.● Effectively screened and managed incoming telephone calls, promptly routing them to appropriate personnel, and optimizing communication flow and responsiveness within the organization.● Managed calendars, schedules, and appointments, coordinating meetings and events with precision and attention to detail.● Prepared and edited correspondence and reports maintaining a high level of accuracy and professionalism.

Bachelor Of Arts - Ba, Psychology, 3.0

Associate Of Arts - Aa, Psychology

Activities and Societies: Chi AlphaJoined Chi Alpha. Went to a conference in California and joined other members from all over the states.