• Traversed various systems to identify, document, and track software defects, instabilities, and inconsistencies, and maintained accurate status on issue resolution• Converted software requirements into comprehensive, behavior-driven test scenarios (X-ray, Page Object Model-style Cypress with Cucumber/Gherkin, free-form test cases)• Developed tests with client needs in mind, with a focus on user experience and accessibility• Searched and verified records in NoSQL databases, such as Cassandra and Solr• Performed manual and automated API testing with Postman to confirm data integration and validate the accuracy of information exchanged across systems • Demonstrated adaptability and flexibility by actively seeking opportunities to contribute a versatile skill set to multiple teams and projects

This position was with Acuant (now GBG Plc.)• Developed minor front-end code changes for the web with React and GraphQL• Maintained API documentation with the OpenAPI Specification (Swagger) in JSON• Created, executed, and maintained tests and test data, supporting a collection of Selenium WebDriver-based test scenarios written in XML

In addition to normal IT Help Desk Specialist responsibilities, the Student Lead position creates shift schedules, trains new hires, and utilizes strong high-level knowledge of the ITSM software and other Eastern systems.

Responsibilities include answering both walk-in and phone call requests for EWU staff and students, use of IT service management applications to create and route tickets to proper technicians, and resolution of various technology-related issues in a customer-friendly manner. Knowledgeable in software and hardware support for Windows and Mac OS.