Kiersten Johnson Email & Phone Number

St. Petersburg, Fl

• Developed sales skills including: prospecting methodologies, qualifying frameworks, phone/email outreach techniques.• Introduced to sales technologies such as Salesforce, Outreach, LinkedIn Sales Navigator.

Pinellas County, Florida, United States

Meet with children and families in their primary residence within 2 working days of case assignmentComplete family assessments within specified timeframeConduct home visits with children according to the required frequency, but no less than every 25 daysPrepare for, attend, and participate in all court activities as necessary.Complete and submit court documentation within in required time framesArrange for, attend, and participate in individual case staffings as necessary.Complete all required staffing and application packets.Negotiate and develop a case plan in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the childAccurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format.Maintain regular contact with service providers and document service progress in FSFN.Provide clients with timely referrals to servicesConduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk.Conduct diligent searches for parents and family members when deemed necessarythoroughly document that the effort has been made to find the parents and family members.Conduct home studies as required for prospective placements.Plan and facilitate parental and sibling visits as needed and appropriate.Transport children as needed.Ensure that all Independent Living functions are completed as requiredAttend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor.Function as agency on-call Case Manager as scheduled.Organize, prioritize and complete all work assignments by the established deadlines.

Pinellas County, Florida, United States

Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations.Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants.Ensures compliance with federal and state regulations in resolving billing errors.Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.Handles/resolves non-posted items, retrieval projects and authorization chargeback’s.Meets the standards of the job, such as quality standards and adherence to schedule.Other related duties assigned as needed.

United States

• Help Customers find products• Help customers with returns and exchanges• Provide customers with any help or services needed• Train new employees

United States

• Open new clients.• Go over Needs Assessments with new clients and parents.• Give Suicide Risk Analysis Assessment to clients.• Visit clients at school and home for counseling.• Put in outside referrals for further care for clients.• Make phone calls to families of current and new clients.• Use Microsoft word, excel, and outlook to update clients files and assessments.• Input data into Netmis, DJJ, and Casetrack systems.• Attend conferences to do outreach for company to get new referrals.• Attend truancy court with clients and school board members.• Schedule meetings with clients.• Schedule and lead case staffing.• Communicate with attorneys, social workers, and school board members to assess needs of clients.• Research resources to provide to clients and families.

United States

• Manage store.• Make weekly schedules.• Organize and update stock room and sales floor.• Hire new employees.• Delegate tasks to employees.• Scan in and put up shipment.• Meet sales goals.• Train new employees on day-to-day goals and tasks.• Keep the sales floor and stock room clean and organized.

United States

• Wait on Customers, providing great customer service, ensuring orders are correct and received in a timely manner.• Receive payments and process transactions.• Answer calls and taking To Go orders, ensuring the orders are correct.• Open restaurant, ensuring everything is in order and prepared for the day.• Close restaurant, ensuring the dining area is clean and organized and prepared for the next day.

United States

• Deal one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintain department standards of games productivity• Demonstrate superior customer service skills by displaying outlined service behaviors at all times• Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next• Possess money-handling skills, count large sums of cash and exchange for table chips• Possess a thorough working knowledge of all casino games certified to deal• Documented strong knowledge of department policies and procedures including those pertaining to federal and regulatory laws and guidelines• Act as a role model; always present oneself as a credit to Harrah’s Cherokee Casino Resort and encourage others to do the same• Adhere to regulatory, departmental and company policies/procedures in an ethical manner