Kiersten K. Email & Phone Number

Alpharetta, Ga, Us

Atlanta, Georgia, United States

Alpharetta, Georgia, United States

As a BSA I engaged early in the sales cycle, along with solution consultants, analyzing the functional requirements of the digital banking platform for new and existing clients as part of any upgrades, optimization reviews, Gap/Gain and selling add-on features. As a BSA I worked with solution consultants, sales executives, account executives and the implementation team to scope requirements identified during the pre-sales process cycle up through the SOW (statement of work) creation.… Show more As a BSA I engaged early in the sales cycle, along with solution consultants, analyzing the functional requirements of the digital banking platform for new and existing clients as part of any upgrades, optimization reviews, Gap/Gain and selling add-on features. As a BSA I worked with solution consultants, sales executives, account executives and the implementation team to scope requirements identified during the pre-sales process cycle up through the SOW (statement of work) creation. Prepared documentation and helped transition the client from sales to the implementation team. Ensures the technical delivery team members have an understanding of key client requirements. (salesforce, azure dev ops and jira)Developed architect solution mapping models that support operational and strategic decision making. (visio)Participated in client discovery sessions to understand customers' current state, the people, teams, business need, and the teams involved as well as key metrics and technical capabilities needed and the impact on their business unit and customers.Perform moderate to complex analysis of customer's goals and business needs to clearly articulate solution configuration and customization workflows.Prepare documentation, presentations to meet business objectives ensuring adherence to data architecture and methodologies. Used agile stories as requirements gathering/analysis tool.Utilized systems, visualization tools, and data to resolve moderate to complex business issues and process gaps.Produced solution documentation of gap and optimization outcome sessions that aligned with client prioritization and strategy. Show less

Greater Atlanta Area

Managed project controls, forecasting, billing, and invoicing. Tracked and managed project milestones communicating project status and associated issues. Collaborated across functional areas to ensure availability of resources and completion of tasks.Measured project performance using appropriate systems, tools and techniquesAdditional tasks included: Support using proprietary software and systems to detect and manage incidents, using task management tracking… Show more Managed project controls, forecasting, billing, and invoicing. Tracked and managed project milestones communicating project status and associated issues. Collaborated across functional areas to ensure availability of resources and completion of tasks.Measured project performance using appropriate systems, tools and techniquesAdditional tasks included: Support using proprietary software and systems to detect and manage incidents, using task management tracking databases, performing data entry, responding to customer inquiries, and interacting with Georgia Department of Transportation and South Carolina Department of Transportation to resolve problems and complaints. Responsible for complete program and client management of two departments of transportation operations (Georgia Department of Transportation and South Carolina Department of Transportation) with more than 30 personnel who operate the centers daily. Oversaw weekly QA/QC of the staff including assessments and one on one training, project innovations and performance measures. Provided program management for the TIME task force (www.timetaskforce.com). Responsibilities included facilitating outreach and training for emergency, incident responder, and law enforcement personnel; transportation authorities; and other stakeholders. Coordinated monthly board meetings, quarterly stakeholder meetings, planning retreats, various other programs, and a traffic incident management–focused annual conference. Completed multiple Request For Proposal (RFP) responses and presentations. Recruited and managed staffing, operations, outreach, and logistical support. Show less

Greater Atlanta Area

Create project based workflows providing, value and efficiency for the Georgia Department of Transportation (GDOT). Analyzed work processes that show potential for optimization of the defined measures - continuous process evaluating the operating processes and workflows of any newly implemented or changed operation. Prepare and communicate project work plan, scope, schedule, and budget, and monitor/manage project production for compliance with schedule, budget, and quality… Show more Create project based workflows providing, value and efficiency for the Georgia Department of Transportation (GDOT). Analyzed work processes that show potential for optimization of the defined measures - continuous process evaluating the operating processes and workflows of any newly implemented or changed operation. Prepare and communicate project work plan, scope, schedule, and budget, and monitor/manage project production for compliance with schedule, budget, and quality objectives.Identify and implement performance metrics to best meet process improvements, manage resources to align with the project volumes and scope, supervise bench-marking initiatives, and provide management updates. Ensure adherence to management process requirements and project plan by proactively reinforcing the use of industry best practices, critical path methods, and by resolving conflicts.Conduct software testing using end-user scenarios, test data and acceptance testing for GDOT (Georgia Department of Transportation) systems including emergency response and incident management software programs and deliver training to GDOT staff.Research competing talent training and management programs to uncover areas for growth, and recommend new processes that increased efficiency, reduced duplicate efforts, and improved employee communication.Direct project team and client compliance with contract terms and monitor subcontractors' compliance with contractual commitments to ensure on-time and on-budget delivery.Coordinate and deliver presentations to out-of-state clients and prospects, to promote/market company capabilities, resulting in a steady stream of new business development opportunities. Show less

Greater Atlanta Area

Served as subject-matter-expert, 24/7 operations manager, and staff leader for the Transportation Management Center of the Georgia Department of Transportation (GDOT).Authored, updated, and delivered comprehensive training on policies and procedures, ensuring up-to-date information and complete understanding among all levels of staff.Led employee training, re-certifications and performance development programs to improve job proficiency, identify areas of strength/weakness, and… Show more Served as subject-matter-expert, 24/7 operations manager, and staff leader for the Transportation Management Center of the Georgia Department of Transportation (GDOT).Authored, updated, and delivered comprehensive training on policies and procedures, ensuring up-to-date information and complete understanding among all levels of staff.Led employee training, re-certifications and performance development programs to improve job proficiency, identify areas of strength/weakness, and establish future training needs.Coordinated on-boarding process including recruitment, interviews, preparing new hire packages, new hire orientation/training, material preparation, performance reviews, and terminations. Established and led a training committee to revamp operator training and certification program, leading to an increase in efficiency, reduction in overall training costs, and renewed focus on quality control.Utilized TriBridge EKP Learning Management System (LMS) and Articulate Engage, Presenter and Quiz maker programs to design/implement online learning management training certification and knowledge programs.Maintained, enhanced, and presented performance metrics and key performance indicators that uncovered areas of opportunity and risk, as well as cost/time efficiencies, leading to more cost-effective decision making. Collaborated with cross-departmental executive-level teams to brainstorm areas of business process improvements, as well as to gain critical buy-on for innovative new learning initiatives. Played a key role in areas of invoicing, scheduling, budgeting, ordering and overall contract management of $14M million contract, ensuring transparency and complete cost accountability. Show less

Washington D.C. Metro Area

In this role, I gained excellent strategic and tactical planning skills, and a favorable reputation for my ability to work within disparate groups to ensure success of complex training initiatives. This position was very challenging as it required that I work in dynamic environments, and create programs that aligned people, technology, and processes to ensure streamlined operations, accelerated employee development and improved client satisfaction. This multi-faceted role also increased my… Show more In this role, I gained excellent strategic and tactical planning skills, and a favorable reputation for my ability to work within disparate groups to ensure success of complex training initiatives. This position was very challenging as it required that I work in dynamic environments, and create programs that aligned people, technology, and processes to ensure streamlined operations, accelerated employee development and improved client satisfaction. This multi-faceted role also increased my skills in directing multiple projects concurrently, on time and within budget, balancing multiple priorities as well as changes in scheduling, focus, and project conflicts. I enjoyed the opportunity to develop, implement and deliver new training programs/manuals for staff ranging from call center employees, to clients, and executives, ensuring proficiency of software applications and enhancements. Regardless of level, the end result was always to increase morale, improve performance, and uncover areas of future training needs. I partnered with subject experts and management staff to enhance courses, assess training needs, make training recommendations and develop training curriculums to fit changing demands, as well as ensure consistent compliance with company-directed project management standards and protocols.Additionally, I authored, updated, and distributed user manuals and other training aids, including train-the-trainer documentation, and provided integral input to developers, QA testers, and product/project managers in creating the most effective end-user applications for diverse clientele based on direct client feedback. Lastly, I developed, implemented and tracked classroom, web-based programs, and training workshops, and training tools to complement current software product offerings and to enhance system usage knowledge. Show less