Kiersten C. Email & Phone Number

Kansas City, Missouri, United States

Liberty, Missouri, United States

• Participated in a variety of meetings (e.g., investigations, HR team meetings, disciplinary meetings, etc.) in order to record minutes and support the needs of the attendees.
• Maintained and scheduled complex calendars for Human Resources administrators.
• Filed paperwork, sorted and delivered mail, and maintained office organization.
• Assisted the DAC receptionist as needed by transferring calls to the appropriate party, responding to inquiries and/or taking messages, as well as operating the security buzzer system in the lobby.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
• Assisted the Director of Human Resources with monitoring the department's budget.

• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Collaborated with sales manager to develop strategies for achieving sales and profit goals.
• Enhanced sales by implementing merchandising and promotional improvements.
• Helped lead team of four to deliver outstanding customer service, boosting customer satisfaction ratings.
• Assisted manager in organizing schedules, workflows, shift coverage and timesheet processing to meet expected business demands.

Kansas City, Missouri, United States

• Supported clerical needs of more than fifteen Real Estate sales agents, including taking messages, scanning documents and routing business correspondence.
• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and teamconferences.
• Managed reception and lobby area, greeted visitors and responded to requests for information.
• Improved productivity initiatives, managing office support tasks and coordinating itinerary and schedulingappointments.
• Maintained business records by updating customer information.
• Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.

Kansas City, Missouri, United States

• Managed, trained and mentored team of ten staff members on shift.
• Responsible for store open and close shifts, which included counting cash drawers, making bank deposits and overseeing store key access.
• Facilitated buying process by providing customers with value proposition for products and services and resolved concerns while promoting At Home brand.
• Directed floor associates in creating dynamic displays of new merchandise to catch attention of store customers and following corporate guidelines.
• Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department and maintain store cleanliness at all times.
• Ran daily reports to assess performance and make proactive adjustments.

Kansas City, Missouri, United States

• Assisted in installation, data entry and team adoption of updated project delivery computer programs and systems to maintain technical requirements.
• Maximized information sharing across the team by optimizing data across different computer systems and consolidating into a single source.
• Performed quality assurance for project information and defect tracking entered to ensure quality code delivery within the team.
• Explored new technologies and tools that quality assurance team could use for testing purposes.
• Collaborated with analysts and engineers to identify further process improvement opportunities to beimplemented.
• Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.

Web Development

Front-End Development

Associate Of Arts - Aa, General