Kiersten Fazekas Email & Phone Number

Lancaster, Pennsylvania, United States

Leola, Pennsylvania, United States

Ephrata, Pennsylvania, United States

Lititz, Pennsylvania

-Provide account management services to new and existing members-Promote Members 1st products and services to meet member needs-Provide lending support services to members, including education and application assistance-Provide general branch operation support-Provide on-boarding assistance and coaching to new and existing associates as needed

Lititz, Pa

-Provide comprehensive support and administration of legal processes-Maintain documentary files as required by law or regulation-Maintain working knowledge of all Internal Revenue Service regulations, State and Federal laws, and compliance issues -Effectively communicate with outside and internal legal counsel, court representatives, and local, state, and federal government agency representatives -Assist with documenting current internal policies and procedures for department and branches-Seek continuous process improvements and ensure adherence to the processes in place to prevent monetary losses

Lititz, Pa

-Deliver world standard client service by answering telephone inquiries timely, accurately, professionally, and courteously. Maintain required performance standards in quality, occupancy, attendance, promptness, and identifying client needs.-Ensure the security of client information and assist with minimizing bank losses by performing client verification on each call received.-Assist in the resolution and tracking of client complaints. Ensure each complaint is logged on the system with detailed explanation of issue and resolution. Ensure each complaint is routed to appropriate queue for tracking and reporting purposes.-Enhance personal and professional growth through participation in required and voluntary training and education.-Assess client needs and suggest alternative products and services, referring to appropriate department as needed.-Suggest changes to improve communications and business efficiencies.

Lititz, Pa

- Provide product and technical support via telephone and email to all customers for all electronic products, including Online Banking, Mobile Banking, and Mobile Deposit- Assist customers and bank employees by providing resolutions pertaining to specific inquiries and complaints regarding the bank’s products- Research technical issues for products such as Bill Payment and Mobile Deposit and providing follow-up- Assist with daily input of maintenance and processing of maintenance reports

Lititz, Pa

- Engage clients and prospects in conversation to find out financial priorities and needs- Position financial solutions to current clients and making appropriate referral- Generate sales leads through proactive phone calling for members of sales team- Achieve daily/quarterly sales numbers to achieve quarterly targets set by management- Provide superior customer service as dictated in “11 Ways to WOW” set forth by Wells Fargo- Assist clients in managing and balancing day to day finances