➥ I’m a Customer Operations and Customer Success professional with unprecedented experience supporting customer journeys within the technology space. I have a passion for leveraging technology to automate processes and enhance customer capabilities. I bring deep experience across lead, sales, procurement, security, audits, onboarding, services, support, renewals, and expansion. I’m also able to flex between making quick decisions without getting bogged down in the details while being able to step back as a thoughtful and strategic leader and decision-maker. ➥ In my most recent role as Director, Customer Experience Operations, I directed configuration and management of Salesforce, including user management, security, data management, and integration of new and existing Salesforce features supporting user management, roles/profiles, permission sets, custom objects, page layouts, custom fields, formula fields, validation rules, and flows. I also trained stakeholders on our entire tech stack and process for multiple functional groups (Support, Enablement, Customer Success, Onboarding/Implementation, Managed Services, Coaching, Revenue, Marketing, and Sales) within Tackle. ☛ Key Skills ☚ Managing and Optimizing of Customer success operations | Ensuring successful customer data management and integrity | Delivering consistent value | Training success team in process and procedures | Developing training services organizations | Building strong partnerships with cross-functional teams, partners and consultants | Managing and deployment of current and new technologies to enhance customer experience