Kierstin Helms Email & Phone Number

Orlando, Fl, Us

• Performs regular maintenance responsibilities on client system accounts• Performs Managed Services as needed based on client account subscriptions • Assists with scheduling client calls as necessary with relevant departments (Operations Support, Client Success, etc.).• Assists with updating client resources, such as System User Guides and other deliverables.• Partners with the Operations Manager for additional client training as needed.• Partners with the Operations Team to escalate client requests or concerns to development or management as needed. • Explains and promotes new feature updates as applicable based on client needs.• Answers customer calls and emails in a timely manner.• Maintains knowledge of social media platforms and their regular updates.• Familiar with service offerings, contract terms, billing processes, and fee structures.• Utilizes the company CRM platform for reporting, client communication, and file upkeep.• Builds relationships, understands clients' needs, and advocates for continual success. • Assists with website design through CRM• Assists with maintaining the company’s social media presence• Manages and delivers the company's monthly newsletter• Posts blog content and new feature announcements• Assists in organizing and advertising monthly webinars

• Supported customer needs daily by answering questions, mitigating issues, and completing requests• Conducted conflict resolution for prescriptions and insurance related issues • Oversaw day-to-day team operations• Partnered with service providers to help meet client needs• Responsible for 80+ hours of new employee training in company protocol, computer system, and HIPAA Compliance

Arlington, Virginia, United States

• Established and maintained customer profiles• Ensured efficient and pleasant check-out interactions• Helped guide new customers through the experience and set expectations

Plantation, Florida, United States

• Greeted and assisted guests to tables • Answered phone calls regarding reservations, questions, and to-go orders • Processed payments for to-go orders and apparel • Accurately recorded guest’s orders and relayed to kitchen • Trained new employees on POS system and daily responsibilities • Commended for high quality customer service

Bachelor Of Science - Bs, Health Science

Associate Of Arts - Aa