Kiesha Mantik, Eit Email & Phone Number

Sarnia, Ontario, Canada

Thunder Bay

-Answered customer phone calls to solve problems and locate products-Scheduled using Workforce Management- Recorded Tracking and Training in Excel as well as LSO- Input Punch Corrections, Availability, and Time off Requests into Workforce Management- Leader of Fitting Rooms, Re-shop Room, and training new Team Members for the phones and fitting rooms- In charge of repacks, sorting, tagging, abandons, empty packages, and delegating Team Members

- Met sales goals by utilizing personal and team selling techniques- Greeting/customer service- Fitting Rooms, cash, stock, displays, store cleaning

- Provided navigation, sold minute packages, provided customers with OnStar services including door unlocks- Applied critical thinking skills to assess emergency calls, acquired information, and transferred the call to the appropriate emergency operator- Helped unhappy customers by reasoning out issues and transferring them to the proper department- Read out directions to customers who were lost or had issues with their navigation systems

- Learned how to work in an office environment including placing orders, filing documents, speaking with clients on the phone

Bachelor Of Engineering (B.Eng.), Civil Engineering

Advanced Diploma, Civil Engineering Technology/Technician

Activities and Societies: Class Representative I have a diploma from the Civil Engineering Technician Program and an advanced diploma.