Kieth Parsons Email & Phone Number

Patrick Sfb

Manages team of ~10 technicians responsible for ensuring timely services to10,000+ customers.Subject matter expert for Air Force LRA/PKI token administration systems.Responsible for installing patches, addressing vulnerabilities, offloading system logs to be reviewed by information assurance associates, and enforcing physical security requirements.Responsible for imaging customer computers through the use of an image deployment server (Microsoft Deployment Toolkit) which allows… Show more Manages team of ~10 technicians responsible for ensuring timely services to10,000+ customers.Subject matter expert for Air Force LRA/PKI token administration systems.Responsible for installing patches, addressing vulnerabilities, offloading system logs to be reviewed by information assurance associates, and enforcing physical security requirements.Responsible for imaging customer computers through the use of an image deployment server (Microsoft Deployment Toolkit) which allows for PXE booting machines anywhere on the network.Remote into workstations to assist customers with any technical problems that may arise (i.e. driver issues, firmware issues, OS patches, software installation, software troubleshooting, etc.)Create remedy reports to provide statistics on the teams ticketing ingress/egress, providing the contracting authorities with a detailed overview of the team’s efficiency in completing contractual responsibilities.Provide technical expertise to the Communications Focal Point (CFP) regarding standard operating procedures. Though not in charge of the CFP, provide a managerial presence when possible to ensure that contractual obligations are being completed in offices other than those assigned.Responsible for Information Assurance Officer (IAO) responsibilities. This includes but is not limited to creating users accounts, unlocking user accounts, security group management etc. Show less

Melbourne, Fl

Team management including training, delegation, scheduling, hiring, conflict de-escalation, PTO approval, remote solutions, on-call, resource analyzation, and evaluations.Service and launch support was provided to one base and three GSUs includingPatrick Air Force Base’s Space Launch Delta 45, Cape Canaveral Space ForceStation, JDMTA, and Ascension Island.Create new standard operating procedures to improve team efficiency and effectiveness, with a focus on excellent customer… Show more Team management including training, delegation, scheduling, hiring, conflict de-escalation, PTO approval, remote solutions, on-call, resource analyzation, and evaluations.Service and launch support was provided to one base and three GSUs includingPatrick Air Force Base’s Space Launch Delta 45, Cape Canaveral Space ForceStation, JDMTA, and Ascension Island.Create new standard operating procedures to improve team efficiency and effectiveness, with a focus on excellent customer service. Enterprise level IT support, ticket escalation and high priority problem solving.Weekly reporting for nationwide CFP synchronization and Local Commander briefings, create outage documentation and presentation.Responsibilities also include, maintaining system and network compliance, and vigilant attentiveness to cybersecurity with a focus on the protection of classified information. Show less

Melbourne, Fl

Responsibilities included team management tasks such as scheduling, training,PTO approval, on-call, and team member evaluations.Created outage documentation and reports, attended commander briefings, and participated in slide presentations.Service and launch support was provided to one base and three GSUs includingPatrick Air Force Base’s Space Launch Delta 45, Cape Canaveral Space ForceStation, JDMTA, and Ascension Island.Created new standard operating procedures to… Show more Responsibilities included team management tasks such as scheduling, training,PTO approval, on-call, and team member evaluations.Created outage documentation and reports, attended commander briefings, and participated in slide presentations.Service and launch support was provided to one base and three GSUs includingPatrick Air Force Base’s Space Launch Delta 45, Cape Canaveral Space ForceStation, JDMTA, and Ascension Island.Created new standard operating procedures to improve team efficiency and effectiveness, with a focus on excellent customer service. Enterprise-level IT support, ticket escalation, and high-priority problem-solving.Responsibilities also include asset and configuration management, maintaining network compliance, and vigilant attentiveness to cybersecurity with a focus on the protection of classified information Show less

Cape Canaveral Air Force Base

Worked in cooperation with all CLOIS contracted companies to aid in launch support for the Air Force’s 45th Space Squadron at Cape Canaveral Air Force Base and JDMTA.Specific responsibilities included STIG implementation, ticket management, software and hardware installation for computers, printers, and mobile devices, and assigning workstations for use with .com and .mil networks.Special focus on CCRI compliance, identifying possible cyber security threats, and remote customer… Show more Worked in cooperation with all CLOIS contracted companies to aid in launch support for the Air Force’s 45th Space Squadron at Cape Canaveral Air Force Base and JDMTA.Specific responsibilities included STIG implementation, ticket management, software and hardware installation for computers, printers, and mobile devices, and assigning workstations for use with .com and .mil networks.Special focus on CCRI compliance, identifying possible cyber security threats, and remote customer assistance.Focus on excellent customer service via phone, in person assistance, and email correspondence.Additional tasks included inventory management, government vehicle inspection, and proper equipment disposal. Show less

Cape Canaveral Air Force Base

• Responsibilities included providing launch support for the Air Force’s 45th Space Wing, and (JDMTA)Jonathan Dickinson Missile Annex.• Tasks included STIG implementation, software configuration, and hardware installation, testing, repair, and troubleshooting on standalone stations, stations linked to networks, printers, or any other computer peripherals.• Focus on excellent customer service via phone, in-person assistance, and email correspondence, software guidance, workstation… Show more • Responsibilities included providing launch support for the Air Force’s 45th Space Wing, and (JDMTA)Jonathan Dickinson Missile Annex.• Tasks included STIG implementation, software configuration, and hardware installation, testing, repair, and troubleshooting on standalone stations, stations linked to networks, printers, or any other computer peripherals.• Focus on excellent customer service via phone, in-person assistance, and email correspondence, software guidance, workstation set-up, hardware delivery.• Team tasks such as safety assurance meetings, inventory control, and government vehicle maintenance. Show less

Orlando, Florida Area

• Focus on building computer systems from scratch based on the client’s specific needs including full hardware and software implementation/troubleshooting.• Home and office network configuration and design.• Software and hardware installation and troubleshooting on existing systems for both personal and business use.• Additional responsibilities included guided remote troubleshooting and tutorials, cell phone repairs, and printer configuration.

Orlando, Florida Area

• Responsibilities included shipping and receiving, scheduling trucks, and meeting shipment deadlines.• Additional tasks included operating and maintaining warehouse equipment including cherry pickers, LP forklifts, and electric forklifts.• Special focus on RF scanner operation, AS400 software use, UPS and FedEx software efficiency, inventory tracking and cycle counts, and processing returns.

Associate Of Arts (Aa), Cisco Networking

High School Diploma, General Education