Kieth Parsons Email & Phone Number

Patrick SFB

Manages team of ~10 technicians responsible for ensuring timely services to10,000+ customers.Subject matter expert for Air Force LRA/PKI token administration systems.Responsible for installing patches, addressing vulnerabilities, offloading system logs to be reviewed by information assurance associates, and enforcing physical security.

Melbourne, FL

Team management including training, delegation, scheduling, hiring, conflict de-escalation, PTO approval, remote solutions, on-call, resource analyzation, and evaluations.Service and launch support was provided to one base and three GSUs includingPatrick Air Force Base’s Space Launch Delta 45, Cape Canaveral Space ForceStation, JDMTA, and Ascension.

Melbourne, FL

Responsibilities included team management tasks such as scheduling, training,PTO approval, on-call, and team member evaluations.Created outage documentation and reports, attended commander briefings, and participated in slide presentations.Service and launch support was provided to one base and three GSUs includingPatrick Air Force Base’s Space Launch.

Cape Canaveral Air Force Base

Worked in cooperation with all CLOIS contracted companies to aid in launch support for the Air Force’s 45th Space Squadron at Cape Canaveral Air Force Base and JDMTA.Specific responsibilities included STIG implementation, ticket management, software and hardware installation for computers, printers, and mobile devices, and assigning workstations for use.

Cape Canaveral Air Force Base

• Responsibilities included providing launch support for the Air Force’s 45th Space Wing, and (JDMTA)Jonathan Dickinson Missile Annex.
• Tasks included STIG implementation, software configuration, and hardware installation, testing, repair, and troubleshooting on standalone stations, stations linked to networks, printers, or any other computer.
• Focus on excellent customer service via phone, in-person assistance, and email correspondence, software guidance, workstation… Show more
• Focus on excellent customer service via phone, in-person assistance, and email correspondence, software guidance, workstation set-up, hardware delivery.
• Team tasks such as safety assurance meetings, inventory control, and government vehicle maintenance. Show less

Orlando, Florida Area

• Focus on building computer systems from scratch based on the client’s specific needs including full hardware and software implementation/troubleshooting.
• Home and office network configuration and design.
• Software and hardware installation and troubleshooting on existing systems for both personal and business use.
• Additional responsibilities included guided remote troubleshooting and tutorials, cell phone repairs, and printer configuration.

Orlando, Florida Area

• Responsibilities included shipping and receiving, scheduling trucks, and meeting shipment deadlines.
• Additional tasks included operating and maintaining warehouse equipment including cherry pickers, LP forklifts, and electric forklifts.
• Special focus on RF scanner operation, AS400 software use, UPS and FedEx software efficiency, inventory tracking and cycle counts, and processing returns.

Associate Of Arts (Aa), Cisco Networking

High School Diploma, General Education