• Conceptualize and execute innovative projects, ensuring seamless development processes and coordination with the incubator. Guide the Québec Entrepreneur Program• Actively contribute to the ideation and refinement of project concepts, ensuring alignment with client objectives and market trends.• Leverage expertise in product design to drive the creative process and ensure the delivery of high-quality, user-centric solutions.

• Customized design concepts for websites in diverse industries (beauty, healthcare, technology, e-commerce).• Developed wireframes, prototypes, and user interfaces for mobile applications using Figma.• Utilized Agile methodologies to collaborate with cross-functional teams and ensure design solutions aligned with business objectives, technical requirements, and user needs.• Prepared design specifications and documentation to guide the development team, facilitating a smooth app development process.• Collected user feedback from various sources, such as surveys, interviews and internal tickets to improve user experience.

Designed and prototyped the user interface from scratch for an at-home beauty service delivery mobile app

Specialized in Registered Disability Savings Plan (RDSP)• Reviewed and processed financial and non-financial client requests in Unitrax recordkeeping system to ensure compliance with internal and government policies and procedures• Surpassed productivity level metrics with processed requests exceeding team target level by 55%• Led departmental training initiatives by onboarding, coaching and mentoring team members; acted as the subject matter expert and first point of contact for internal and external queries• Performed quality control duties by reviewing items in end queue and provided concise feedback through error tracking to support department Quality Program, reducing processing errors to 52%. • Performed adjustment duties by reviewing Letter of Indemnity requests along with internal requests and corrected transactions in client accounts where necessary.

• Supported marketing manager with monthly market research about competitors’ events • Assisted in preparing the annual and quarterly marketing plans for more than 5 malls • Well-versed in creating marketing budgets for existing and pre operational malls • Created and developed marketing campaigns, brand strategies• Evaluated malls’ events efficiency • Worked on re-branding project, coordinated with other agencies. Such as Dentsu and Richard Moore Associates • Prepared and translated the entry marketing materials to apply for international award APPA – Asia Pacific Property Award • Assisted website upkeep, Facebook posts• Co-ordinated retailer newsletters