Kieu Le Email & Phone Number

Chengdu

- Identified and collaborated with hotels in Europe for tour groups, aligning offerings with clients' budgets and preferences. - Negotiated and coordinated with hotels to resolve inquiries and payment issues, successfully reducing operational delays. - Managed group reservations, cancellations, and modifications with 98% accuracy, ensuring smoothly travel experiences for customers. - Effectively handled urgent situations, such as flight cancellations and last-minute itinerary changes, minimizing disruption for clients.

Malaysia

- Utilized training-based knowledge to resolve customer issues promptly via live chat, email, and phone calls, enhancing customer satisfaction rates.- Identified and addressed customer queries regarding tools, systems, and features on the social media platform, improving overall user engagement.- Demonstrated effective communication skills by empathizing with customers and providing best practices.- Collaborated with internal teams to resolve customer issues and enhance the customer experience.- Educated customers on the Facebook advertising platform through written and verbal communication.

Da Nang City, Vietnam

- Greeted visitors on the tour- Provided clear and articulate information to visitors, helping them better understand Hoi An Ancient Town and Vietnamese culture- Collaborated with management to develop tour routes based on visitors' feedback- Handled urgent issues during the tour- Provided training for new hires to ensure they understand the tour process

Bachelor'S Degree, Russian Studies

Chinese Studies