With more than 20 years of achievement in hotel management, I have a reputation for being a customer-centered leader capable of transforming inefficient processes into lucrative operations that generate both profit and positive guest experiences. I leverage a hands-on approach to managing operations, with an emphasis on inspiring employees through continual training and development. Through my methodology, I’ve upheld high retention and staff engagement by promoting open communication, teamwork, and positive change.Always seeking to expand my professional abilities, I’ve completed advanced training in leadership and strategic management, conflict resolution, executive decision making, and other topics. I additionally have a Bachelor of Science in Business Administration from San Jose State University, with a focus on Marketing. Above all, my passion is for enabling the delivery of superior, 5-star guest service in alignment with ambitious standards, corporate branding, and industry regulations. My professional history has given me expertise in the development of strategies and initiatives geared towards continually improving employee engagement and customer satisfaction, both vital to the success of a hotel. As I move forward with my career, I am eager to network with likeminded professionals who share this commitment to excellence and constant growth.
Listed skills include Guest Satisfaction, Revenue Management, Training Program Development, Process Improvement, and 46 others.
