Kiha (Marshall) Jones Email and Phone Number
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Chief People Officer with over 20 years of strategic HR leadership across Fortune 500 companies and high-growth tech startups. Known for translating business vision into actionable people strategies that drive productivity, engagement, and profitability, I excel in building scalable, high-performing cultures aligned with core business objectives. With expertise in workforce planning, organizational transformation, and talent development, I specialize in fostering dynamic, growth-oriented environments that fuel business success.As Founder & Managing Director at The Human Resource, LLC, I partner with executive teams to transform HR functions into strategic business drivers, delivering tailored HR solutions that enhance employee engagement, streamline operations, and optimize workforce performance. In my role as Fractional Chief People Officer (CPO), I provide flexible, executive-level HR leadership on an as-needed basis, guiding clients through workforce planning, mergers & acquisitions, restructuring, and scaling people practices.Key Achievements Include:• Spearheading comprehensive talent strategies that reduced turnover by 104% and elevated employee engagement scores from the low 40s to 78%.• Achieving $500M+ in recruitment cost savings through optimized hiring processes and streamlined workforce planning.• Developing and executing training programs that boosted employee performance, satisfaction, and organizational resilience.I am also a Certified Partner in Lattice’s Fractional HR People Leader Program, where I leverage AI-powered tools to drive performance management and employee engagement. As an Approved DISCUS Trainer, I deliver Advanced HR Compliance training, equipping teams with the knowledge to navigate complex HR regulations confidently.Core Competencies: Strategic Workforce Planning | Talent Acquisition & Retention | Organizational Development & Change Management | Executive Coaching | People Analytics | Total Rewards & Compensation Strategy | High-Performance Culture Building With a passion for building high-performance teams and a commitment to creating vibrant, purpose-driven workplaces, I thrive on driving meaningful change that delivers measurable results.
The Human Resource, Llc
View- Website:
- humanresourcellc.com
- Employees:
- 1
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Founder And Managing DirectorThe Human Resource, LlcAlpharetta, Ga, Us
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Founder & Managing DirectorThe Human Resource, Llc Feb 2024 - PresentAlpharetta, Georgia, UsAt The Human Resource, our mission is to empower small and medium-sized businesses by delivering exceptional HR consulting services characterized by quality, integrity, and a focus on sustainable growth. We strive to unlock the full potential of their workforce, fostering an environment where talent is nurtured and organizational objectives are met with excellence and ease.Central to our ethos is a steadfast dedication to converting HR challenges into catalysts for development. Catering to the agility of startups and the complexity of SMBs entities alike, our adept team excels in steering through transformation, cultivating environments of inclusivity, and achieving strategic milestones.
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Director, Human Resources Business Partner [Customer Experience]Instacart Sep 2019 - Feb 2024San Francisco, Ca, UsLed HR strategy to support rapid expansion, building out a 350-person contact center and establishing policies and infrastructure to sustain growth. Drove initiatives to enhance employee engagement, reduce turnover, and optimize talent development processes.• Turnover Reduction & Retention: Achieved a 104% reduction in turnover, fostering talent stability and increasing retention through strategic engagement and retention initiatives.• Employee Engagement Improvement: Improved employee engagement survey scores from low 40s to 78%, significantly enhancing the workplace culture and morale.• Absenteeism Reduction: Reduced absenteeism by 30% through a redesigned attendance policy, promoting consistency and accountability.• Workforce Planning & Recruitment: Leveraged data analytics to enhance workforce planning and recruitment strategies, ensuring capacity alignment during peak periods.• Labor Relations Framework: Established a proactive employee relations approach, creating a positive labor relations framework that supports rapid growth.• Training Program Development: Developed comprehensive training programs for new hires and management, resulting in increased employee performance and satisfaction.• Business Continuity & Risk Mitigation: Spearheaded workforce contingency planning and launched a new office in Las Vegas, strengthening business continuity and risk mitigation. -
Human Resources Business ConsultantDelta Air Lines Jun 2013 - Sep 2019Atlanta, Georgia, UsServed as an HR business partner for ~1,500 employees, advising senior leadership on talent management and leading HR service delivery across performance management, training, and organizational development.• Cost Savings through Recruitment Optimization: Achieved $500M+ in cost savings by optimizing recruitment processes and streamlining hiring practices.• High-Volume Hiring: Successfully hired 1,000 non-exempt employees in under a year, supporting rapid growth across Delta’s hub locations.• Succession Planning & Leadership Development: Developed succession planning strategies, resulting in a 15% increase in internal promotions and improved leadership pipeline readiness.• Conflict Resolution & Employee Relations: Reduced HR disputes by 30% through targeted conflict resolution and proactive employee relations strategies.• Recruitment Process Overhaul: Reengineered the recruitment process, eliminating third-party staffing needs and improving referral rates, which lowered overall hiring costs. -
Senior Human Resources Business Consultant, Information & TechnologyBlue Cross Blue Shield Of Massachusetts Jun 2012 - May 2013Boston, Ma, UsProvided best-practice consulting to IT and corporate executives focused on leadership development, employee engagement, and performance management for sustainable organizational growth.• Talent Management & Succession Planning: Increased productivity and engagement through the implementation of a comprehensive HR scorecard across Talent Management and Succession Planning.• Cost Savings through Rewards System Redesign: Delivered $1M+ in savings through a redesigned Reward & Recognition system, improving employee motivation and efficiency in partnership with executive leadership. -
Human Resources ManagerProcter & Gamble Apr 2008 - Jun 2012Cincinnati, Ohio, UsStrategic HR partner responsible for aligning talent design, organizational productivity, and people systems with business objectives, supporting the NA Salon Professional division.• Talent Strategy Mobilization: Mobilized talent strategies to support organizational redesign, facilitating recruitment, workforce capability assessments, and labor trend analysis.• IDP & Talent Acquisition Strategy: Designed IDPs and talent acquisition strategies, driving organizational efficiency and supporting strategic workforce alignment. -
Human Resources, Executive Team LeaderTarget Jan 2007 - Feb 2008Minneapolis, Mn, UsDelivered strategic HR leadership by implementing robust HR policies and standard operating procedures, enhancing communication channels through an open-door policy, and revitalizing organizational culture. Fostered an environment of fair competition, mutual trust, respect, and transparency, significantly boosting team morale and productivity.• Talent Selection & Succession Planning: Spearheaded the recruitment and selection process, identifying top talent and promoting high performers into strategic succession opportunities.• Leadership Development: Led comprehensive training, coaching, and on-the-job support for a team of 30 direct reports, elevating team capabilities and driving consistent performance improvement.• Cultural Transformation: Re-energized the organization’s spirit of teamwork and collaboration by implementing a culture of transparency and inclusive decision-making. -
Human Resources Benefits ManagerThe Bing Group Apr 2005 - Jan 2007UsDirected benefits management, negotiations, and administration for a workforce of 3,000+ union and salaried employees, ensuring full compliance with IRS/DOL regulations, ERISA, HIPAA, and audit-related processes. Delivered substantial cost savings and improved compliance through strategic program implementation.• Compliance & Safety Program Development: Achieved a 95% reduction in OSHA violations and workplace injuries by introducing a sustainable safety program and performing trend analysis to address critical compliance issues proactively.• Cost Optimization: Negotiated favorable term rates with dental, life, disability, and AD&D carriers, reducing insurance costs by $1.2 million annually while enhancing employee benefits.• Litigation & Claims Management: Successfully led the dispute process for unemployment claims, achieving an 88% success rate in represented cases by collaborating closely with the corporate legal team. -
Human Resources GeneralistThe Bing Group Jan 2003 - Mar 2005UsProvided comprehensive HR support across three manufacturing facilities, implementing strategic HR initiatives and ensuring legal compliance with labor regulations. Played a key role in talent acquisition, labor relations, and workforce planning, contributing to significant operational efficiencies.• High-Volume Recruitment & Cost Savings: Saved over $500 million in staffing fees by leveraging employee referrals and implementing targeted recruiting and retention strategies, hiring 125 exempt and non-exempt professionals in under a year.• Strategic Workforce Planning: Designed and executed a dynamic recruiting strategy for new facility startups and expansions, including the implementation of a plant-wide job evaluation bid system and an alternative work schedule.• Labor Relations & Negotiation Support: Acted as a key liaison in labor relations, providing strategic support on contract negotiations, policy development, dispute resolution, and corrective action strategies for a bargaining unit of 2,500+ employees.
Kiha (Marshall) Jones Skills
Kiha (Marshall) Jones Education Details
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Mit Executive EducationEssential It For Non-It Executives -
Marygrove CollegeHuman Resource Management
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Michigan State UniversityAgriculture Communications & Natural Resources
Frequently Asked Questions about Kiha (Marshall) Jones
What company does Kiha (Marshall) Jones work for?
Kiha (Marshall) Jones works for The Human Resource, Llc
What is Kiha (Marshall) Jones's role at the current company?
Kiha (Marshall) Jones's current role is Founder and Managing Director.
What is Kiha (Marshall) Jones's email address?
Kiha (Marshall) Jones's email address is ki****@****lta.com
What is Kiha (Marshall) Jones's direct phone number?
Kiha (Marshall) Jones's direct phone number is (800) 800*****
What schools did Kiha (Marshall) Jones attend?
Kiha (Marshall) Jones attended Mit Executive Education, Marygrove College, Michigan State University.
What are some of Kiha (Marshall) Jones's interests?
Kiha (Marshall) Jones has interest in Professional Networking, Children, Cooking, Education, Mentoring, Reading, Scrap Booking.
What skills is Kiha (Marshall) Jones known for?
Kiha (Marshall) Jones has skills like Talent Management, Performance Management, Employee Relations, Leadership, Organizational Development, Onboarding, Human Resources, Recruiting, Succession Planning, Organizational Effectiveness, Team Building, Change Management.
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