Responsible for the timely management of registration renewals, as well as for providing expert-level support to internal and external customers. Renew vehicle registration for assigned States either on-line, directly with the State, or by use of third-party vendors within established timelines. Manage and follow up on outstanding renewals to ensure timely receipt of completed renewals. Investigate and determine the root cause of registration failures. Create, research, and resolve Response Plan tickets. Maintain an in-depth understanding of Federal and State Motor Vehicle regulations to ensure compliance. Use intermediate level functions in Excel, including simple functions, sorting, and filtering. Process a high volume of complex transactions monthly. Accurately process billing immediately after receipt of invoices/billing spreadsheet from the vendor, and scan invoices into the License and Title application.

Book corporate travel (hotel, car, flights) via the CONCUR platform. Heavy data entry and email correspondence. Assist accounting with billing reconciliation.

Assist human resources with background checks and drug testing associated with the hiring process. Verify and process I-9 paperwork. Provide clerical support to the HR team. Work as the company receptionist greeting visitors, answering phones, and mail distribution. Heavy data entry and email correspondence. Previous Assignment: Tax Research Specialist at Residential Capital Management; Title & Registration Clerk at AmeriFleet.

Act as point of contact for Internet Inquiries and responsible for responding to sales inquiries via email, text, and phone. Responsible for monthly Internet Sales Report. Attend sales meetings with salesmen, sales and finance managers. Attend marketing sales meetings regarding dealership promotions. Schedule sales appointments. Provide backup assistance to the cashier and rental agent.

Perform teller functions effectively and accurately - including deposits, withdrawals, loan payments, money orders, etc. Work in a high volume, fast-paced customer service environment. Offer Loan referrals to members and other credit union products.

Responsible for the creation, development, and administration of training material for new and existing collectors. Demonstrate a thorough understanding of the debt collection process, investor guidelines, federal laws, and regulations including the Servicemembers Civil Relief Act as related to mortgages. Assist management with special projects, call reviews, and present monthly compliance training for the entire default area. Other positions at Regions Mortgage: Mortgage Collections Specialist II (JAN 2011-APR 2012)

Act as a Customer Service Representative at Wal-Mart.com Answer customer emails while utilizing resource tools, handle some outbound calls, document email log, escalate issues via remedy tickets to other internal departments such as billing, order management, merchandising, team leads, management staff, and Wal-Mart store managers.

Initiate contact with customers via telephone. Obtain and negotiate payments or recover collateral on past due accounts. Provide quality customer service. Assist the team achieve performance goals. Have thorough understanding of the repossession/charge-off processes.

Provide pro-active financial solutions in the area of retirement planning. Maintain high secure level of customer service. Build relationships with external clients through consultative dialogue. Explain complex concepts and educate customers on plan details, investment choices and distribution options. Perform or assist with loan and withdrawal transactions. Efficiently utilize Microsoft Windows based workstation in an inbound phone center. Successfully complete comprehensive 6 week training program. Participate in continual education through multiple resource tools, web based and classroom training with strict adherence to governmental regulations and plan guidelines.

Duties include rate comparisons, market analysis, filing rate revisions with state insurance departments, coordination with actuaries and assist with special projects. Utilize Access database to create reports.

Responsible for processing cost of living adjustments for hospitals, ancillaries, facilities and physicians. Maintain contracts for the Southeast, Southwest, North Central and West Regions. Pull monthly reports from Gateway Database for COLA and Multi-year contracts. Provide feedback to management on bi-weekly basis. Assist Management, Market Managers, Contract Negotiators and Provider Data Service Staff with interpreting contracts and identifying entry errors that may impact claim payment. Utilize and review information from the HDO website. Support team to meet and exceed unit and regional standards. Other positions at Aetna include: PDS Sr. Analyst/Auditor (Oct 2003-Dec 2005), PDS Sr. Analyst (Jun 2003-Oct 2003), Provider Network Representative (Aug 2000-Jun 2003), Service Consultant (Jan 1999-Aug 2000), Claims Benefit Specialist (Dec 1997-Jan 1999)