Ki Jung Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

South Korea

Ki Marketing - Provide Digital Marketing Consultation and Ad Buying (Google Ads & Meta Ads)Fuelup - Sport equipment and accessories online business

Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

* Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.* Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.*.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute weekly and quarterly performance and service reports and make recommendations to Assistant Manager / Vendor Manager to maintain and improve Sale's Performance
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.- Google Ads, Google Analytics, other competitors platform (e.g Meta & Naver Platform)
• Having been achieving 100% Revenue KPI since taking in charge of the team ever since became TL, start from Q4 2020 til whole 2021

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- To manage and optimise existing advertisement campaign components.- To help create and implementation of advertising strategies including keyword research and analysis & also to achieve key sales KPIs- To create performance reports with recommendations for improvements.- Tracking of funds in account and maintaining conversation.- Knack of implementation.

Kuala Lumpur, Malaysia

- Digital Marketing Advisor within LCS (Large Customer Sale) Google Ads team.- Ticket-based support which submit by Googlers who would like to build or optimise the campaign strategy of Google Ads for the Korean market. - Support scopes are included Google account bidding optimization (CPA, CPC, CPV), Ad Texts and Extension creation.- Obtained Google Ads.

Singapore

- Senior Account Executive (Rolex and Mattel)- Established and maintained strong partnership and relationship with two major clients.- Working closely with the client and the production team, and make sure that the team will deliver the correct advertisement assets to the client. - The advertisement assets are mostly printing, TVC, cinema and online.

Kuala Lumpur, Malaysia

Campaign Specialist and Assistant Team Lead for Google Project- Worked as Google AdWords Campaign expert- Responsible for growing advertiser’s business at scale across multiple verticals by serving as a liaison to educate, consult, and provide technical/strategic solutions via the full suite of Google AdWords products such as Google Search, Display, Mobile.

Kuala Lumpur, Malaysia

- Manage the Korea sales team of account working towards team KPI’s which constantly achieved for whole year.- Deliver consultative support and education to SME clients about Facebook Advert- Develop detailed Facebook campaign proposals for new advertisers as well as execute quick optimizations with a high degree of quality, keeping advertiser objectives.

Penang, Malaysia

- Providing first level contact and convey resolutions to Korean and A&Z clients such as Korea Police Station, SK Energy.- Escalate those unresolved queries to the next level of support (Tech Support Team, On-site Support for Radio Tech)- If needed, hosting the meeting with clients and tech support team for understand the issue and finding the solutions..

Malaysia

- Very first full-time job experience. Worked as IT Technical Support Specialist.- Dealing with HP customers of client's IT issues such as hardware and software issues. (Mainly dealing with Microsoft Office, iPad, Salesforce and Windows issues)*Rewarded as This Month's Employee for Korean Market in May 2013