Established freight forwarding arm of ZIM in USA. Filed licenses; hired & trained staff (a-to-z approach). Selected operations and pricing software for company worldwide. Defined process metrics and ensured compliance. Implemented multi-country training. Built operational structure to act as receiving agent of offices globally for e-commerce, domestic, last mile, FCL, air, and brokerage. Aligned USA business plans and with partners overseas. Negotiated contracts with service providers and procurement of all transportation.

Grew Latin America market to a significant portion of overall company business. Hired, trained, and mentored team. Implemented compliance & quality management goals for multiple countries. Focused strategy drivers globally. Coordinated and supported local business plans nationally and with partners overseas. Member of global procurement team. Developed logistics products and services, with focus on agency network alignment for USA, South America, Central America, and Caribbean. Opened new lanes on trade for all products as import & export for LCL/FCL. Negotiated extensive agreements with warehouses and terminals in country. Oversaw sales, customer service, pricing, and documentation teams, procurement with trucking companies, shipping lines, and related vendors.

Moved to Hamburg Sud with the January 2020 Crowley Maritime sale of its South America liner services. Continued to grow Hamburg Sud's business focusing on east coast South America trade. Oversaw 200+ accounts.