Junior Project Manager
CurrentLed the implementation of a web-based CRM application to centralise cross-functional communication, automate operations and inventory management, and improve communication across departments to enhance customer satisfaction, business operations and create a unified work environment.Responsibilities• Conducted interviews with key stakeholders, including sales, marketing, and customer support teams, operations, supply chain to understand their specific requirements and pain points• Formed a cross-functional project team including representatives from the operations, sales, customer support, administration, and technology to define project scope, goals, and success criteria • Establish clear project communication plans through the initiation, planning, execution (UAT), and closure which improved project visibility and engagement with key stakeholders• Work with the cross-functional team through the end-to-end process from requirements gathering to user training, resulting in a 20% reduction in reporting time and improved data accuracy• Developed and conducted training sessions for all internal teams on new business processes and systems, facilitating smooth adoption and minimizing resistance, resulting in a seamless transition and increased productivity• Mentor fellow junior project managers contributing to an increase in team productivity, and utilised data-driven decision making to reduce project costs by 25%• Create process and workflow maps using Microsoft Visio and track backlogs on Jira using the acceptance criteria and update the RAID log to identify, manage and recommend action to mitigate risk
