Kikho Zephania-Larkin, Mba Email & Phone Number

Providence, Rhode Island, United States

Providence, Rhode Island, United States

Pawtucket, Rhode Island, United States

• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Handled outbound and inbound calls daily with goal of collecting owed debt.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Rhode Island, United States

• Communicate daily with potential customers by telephone and email to vet, approve, deny, and set up accounts
• Coach customers through the new account process
• Respond to requests and inquiries from prospective customers
• Set up and retain records of contacts for all accounts with the highest level of accuracy
• Collaborate with other departments to ensure flawless account set-up and maintenance
• Assist with distributing email to appropriate department if necessary.

Rhode Island, United States

• Communicate daily with customers by telephone and email to fulfill and process orders and quotes in an accurate and efficient manner
• Respond to customer requests and inquiries, and maintain current records of contacts and calls
• Develop a thorough understanding of Pet Food Experts’ vendors and their products/product lines to determine how we can add value to our business
• Educate retailers about features and benefits of products in order to improve related sales and customer… Show more
• Educate retailers about features and benefits of products in order to improve related sales and customer satisfaction, as well as enable our retailers to explain benefits to their customers
• Collaborate with other department to ensure flawless execution of selling and processing efforts Show less

Warwick, Rhode Island, United States

• Working in collaborative culture with the goal of increasing social media presence on Facebook, Twitter, Instagram, and Business Website
• Review and track marketing campaign, identify trends, opportunities for improvements, risk assessments and able to provide feedback based on the data provided
• Understanding and track campaign budgets for company’s purposes

Surabaya Area, East Java, Indonesia

• Managed and oversaw daily operations, including inventory and employee supervision
• Developed recipes, menus, and marketing strategy that generates $3,000 in revenue annually

Surabaya Area, East Java, Indonesia

• Organized, supervised, and executed 12 official events attended by more than 300 guests
• Established event guidelines, reports, and vendor lists for future events
• Coordinated Thanksgiving banquet dinner for more than 1,000 guests

Bali, Indonesia

• Worked breakfast, garde manger, and in bakery and pastry departments
• Collaborated with team to execute more than 15 events for over 3,000 guests
• Awarded Best Trainee three times for Food & Beverages Department

Master Of Business Administration (M.B.A.), Hospitality Management

Activities and Societies: Bacchus Society, Johnson & Wales' President Dinner Volunteer, International Orientation Leader, International.

Bachelor’S Degree, Tourism And Hospitality Management, 3.77

Activities and Societies: First Student Council President, Entrepreneurial Award Recipient, O-week Committee Member, Tourism and.