Fraud Specialist
Current• Handle fraud related calls assisting business and commercial clients with inquiries and/or problem resolution in a professional and composed manner.• Work with mainframe and online systems to file fraud disputes for Checking Accounts, debit cards and Credit Card transactions.• Follow established policies, procedures, guidelines, regulations and laws to protect both our clients and Truist from any unnecessary risk.• Follow a daily set schedule that will require having efficient time management skills as well as a careful attention to detail while multitasking.• Analyze customer data to ensure accuracy in the system and compliance with regulations.
Nov 2022 - Present
