Kiki Pearce Email & Phone Number

Lagos State, Nigeria

Lagos State, Nigeria

Lagos State, Nigeria

• Conducted analysis and carried out research data to understand the organisation.
• Prepared business proposals and presentations.
• Directed the client's employees, management team and other stakeholders.Process Optimisationo Built-in improvements in the processes by conducting business process optimisation reviews for over ten client engagements.
• Conducted research and analysis to analyse current industry practices, similar projects, market trends and business strategies for enhancing the engagement team's knowledge supporting enhanced performance and output.
• Led redesigning standard operational Processes and Policy Manuals for numerous clients across different units and functions in multiple industries.
• Transformed the current manuals to more improved and effective 'as-is' manuals.

Lagos

• Inspected incoming and outgoing shipments and verified rates. Developed and communicated shipment schedules.
• Received incoming shipments and prepared outgoing shipments.
• Managed, tracked and monitored the distribution of all shipments across Nigeria by observing the MFA Cargo Shipments’ movement.
• Reported the status of shipments to Customer Service Centres and Third Party Locations (3pls) by monitoring the physical sorting of all Cargo Shipments.
• Achieved 98% of shipments arriving at their correct destinations without additional queries by managing the crisis and reconciliation on cargo orders.
• Spearheaded the restructuring of Mall for Africa's logistics operations to a sole service provider by managing the weekly reporting and analysing the delivery performance of the logistics provider.

Nigeria

• Boosted customer satisfaction rates for drivers in Nigeria by 95% by maintaining Uber’s standards by monitoring an external and training centre.
• Periodically updated the training content for drivers by researching and using the findings and conducted onboard training sessions for drivers.
• Ensured a great user experience for customers by managing the corporate website for Nigeria and analysing the user experience.
• Enabled willing partner drivers without vehicles to obtain cars by leading the rental initiative.
• Maintained relations with the customers by resolving their issues and with Uber partners by updating them on rate changes, new product features, incentives etc.
• Assisted with the management of daily operational activities.

Nigeria

• Learnt the basic logistics operations routine as well as the different elements involved in Global Forwarding.
• Observed port operations and participated in meetings on the development of a new DHL office space at the Apapa Port.
• Produced a number of reports which assisted the team in monitoring daily shipments.
• Observed and conducted warehouse stock counts, restocking and security checks.

London, United Kingdom

• Learnt the basic logistics operations routine and acquired the skills necessary to operate Ishare (internal network system).
• Created a number of customer weekly and monthly reports to update the Team on client order figures.
• Observed and participated in a number of early morning and late night hub operations, which included sorting and arranging packages which were loaded onto trucks for further distribution.
• Observed the main UK Hub’s daily operations in the Midlands, noting the many steps required to run a smooth operation.

Nigeria

• Learnt the basic logistics operations routine and observed the full standard aviation ground operations.
• Radio communicated from the control tower, updating the ground team on all cargo plane arrivals and provided the offloading and loading instructions.
• Monitored ground operations and ensured the team stuck to their tight two hour turnaround time frame.
• Assisted in loading and unloading cargo flights and participated in cargo sorting at the Hub.

Master'S Degree, Project Management, Distinction

Operations Management And Supervision, Merit

Transport Management & Logistics, Bachelor Of Science - Bs, First Class

Education record

GCSEs & A-Levels