Laquesha M. Email & Phone Number

Answer inbound calls providing professional customer serviceHandle customer requests via multiple channelsCommunicate claim process internally and externallyProvide proficient customer solutionsMeet productivity and quality goals (working towards continuous improvement)

• Process 25 claims per hour with efficiency and quickness• Analyze data of claim using experience from training and personal judgment• Reposition for mailing or phone center as needed• Attend leadership training to better communicate with fellow coworkers

Lincoln, Ne

• Excelled in Data Entry and Typing• Completed 500 customer account numbers through verification• Excelled at indexing and linking accounts on various software• Mailed 200 letters a day to customers in a timely fashion

Uno Welcome Center

• Spiced the content for various departments to be published (flyers, websites)• Wrote and reviewed all content for The Bullseye, a student publication• Precisely edited pages in the Content Management System (CMS) for grammatical errors and overused words

Uno

• Interviewed diverse students for weekly campus stories• Targeted overlooked social issues for story subject ((MLK Service Day, Black History Month events)• Professionally approached and interviewed students and faculty at events • Took the initiative to submit unassigned stories to further diversify the campus stories

Omaha

• Resolved the issues of KVNO listeners• Assisted the staff as needed with small projects, sorting mail, cleaning the office, copying, faxing, and running errands• Took on the extra role of training new employees

Uno

•• Guided 15 freshman Buffet Scholarship recipients to success • Attended various training sessions to enhance leadership skills• Co‐taught a seminar class about college wellness and success• Greeted students, staff, and visitors upon entering the office• Helped improve student success rate by encouraging students on a personal level

Bachelor'S Degree, Journalism/ Pr, Senior, 5Th Year

Activities and Societies: Thompson Learning Community Programming Board contributed published writing samples at UNO established.

Education record

Activities and Societies: Track and Field