Francis Chua Email & Phone Number

Bicol, Philippines

Australia

Dubai, United Arab Emirates

Clients: JNBK CORPORATION PTE LTD - Executive Assistant to the Managing Director Connected Coffee - Executive Assistant to the CEOBenitago Inc. - Senior RecruiterXerillion Inc. - Executive Assistant to the CEOZencity - Customer SupportPrimelabs - Senior RecruiterBenitago Group - Senior Recruiter

• Work with the User Access Review team and other stakeholders to provide tailored technology solutions to support the User Access Review Process.• Understand the various user account repositories and levels of user access to various applications in ANZ.• Analyse the technology of extracting the report related to user access from each application.• Analyse the impact both relating to the performance and security in extracting the reports for various applications.• Co-ordinate with all stakeholders in the process agreement procedure.• Scope requirements and identify and document the agreed solutions• Liaise with relevant stakeholders in order to assess, analyse, evaluate, direct and / or escalate problems, queries and information requests.• Prioritise the day-to-day activities of tool design.• Working with various applications such as. (Pay plus, Mainframe (AS400) Abacus Systems, PeopleSoft). • Understands and complies with oral and written rules/instructions/procedures of organizational framework.

Atos SE (Societas europaea) is an international information technology services company with annual 2013 revenue of EUR 8.6 billion and 76,300 employees in 52 countries. It was formed on July 1st 2011 from Atos Origin and Siemens IT Solutions and Services GmbH.- Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. - Uses the appropriate CTI categories for logging incidents and requests. - Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. - Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. - Analyzes and resolves incidents and requests regarding use of application software or hardware. - Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. - Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.