• Provide support on-site at client locations, using troubleshooting skills until problems are resolved. Servicerequests must be handled within the Ticket Response Priority Chart.• Installs and maintains technology including, but not limited to, computers, printers, projectors, audiosystems, interactive whiteboards, security cameras, phones, software and peripherals Respond to ClientTickets and Alerts via Service Database• Facilitate warranty replacement parts for customer equipment, and communicate with vendors regardingnetwork equipment, computers, software acquisition and repair.• Research new methodologies, products to better serve customers• Document daily job procedures and maintain detailed records of customer networks• Make recommendations to other company team members solving problems and irregularities in workrequirements• Maintain a clean, organized work area• Actively participate in personal and professional development and maintain knowledge of current and newtechnologies that the company offers• Comply with company policies, as well as health and safety issues• Promotes a team environment• Ability to manage multiple tasks simultaneously and adjust to shifting priorities• Other duties as required or assigned

Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs.Controlling terminal entry and exit points.Interacting with the public, giving directions and responding to inquiries.Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This may include application of risk-based security screening protocols that vary based on program requirements.Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.